MyDialog - Reminder & organizer

The MyDialog App offers a groundbreaking way to effortlessly manage all your Dialog connections from anywhere, at any time, right from your fingertips.

FAQs:

How to activate a VAS?

Step 1

Open the MyDialog app (available on the Google Play Store, Apple App Store and Huawei App Galley)

Step 2

Select the VAS from the Value Added Service category

Step 3

Select the service you want to activate and proceed with activation

What are the other activation options?

- SMS – type the relevant activation code for the specific VAS and SMS to the specified port

Outbound Dialer (OBD) – select the relevant option & reconfirm to activate

Web banners & links – click on the link and follow the two-factor authentication mechanism

Note: While activating VAS using web banners & links, customer activation requests will be validated via one of the following two-factor authentication mechanisms:

Customer will receive One Time Password (OTP) verification via SMS for service activation

Web activation validation via captcha

Validation via the Dialog Consent Gateway and the customer will be provided a USSD popup to validate the activation

How to View My Usage?

Step 1

Open the MyDialog app (available on the Google Play Store, Apple App Store and Huawei App Galley)

Step 2

Check for account balances & remaining bonuses on the home screen

Account activity & usage information can be accessed by clicking on the home screen

Note: usage details can be viewed only if the connection is registered under the user NIC

How to Ensure the Safety of Your Connection?

- Your device should always be secured using the security functions provided by the device. It is recommended that apps or folders that contain personal/private content are secured and locked via access control features. Further, device data backup should be setup appropriately to avoid loss of personal data. Additionally, users should be cautious when handing over or sharing their device.

The Different Charges Applied to a Customer and How to View Them?

- Value Added Services (VAS) range from managing your connection using default & free of charge services such as Call Forward, Call Waiting, Caller Line Identification, Missed Call Alert, SMS Block and Call Block services, to services that meet user specific needs and financial requirements such as RingIN Tones, Video Streaming, Content Download, News Alerts, Horoscope checks, lottery related services, Share Credit, Insurance and Loan services.

Charges on your Postpaid or Prepaid connection therefore may include base package rentals, usage charges of Voice, Data, IDD, SMS & Roaming, Value Added Service charges and government taxes.

When a new VAS is activated, an SMS is generated stating charges applicable, the frequency of charging and for most VAS, the deactivation method.

Prepaid customers are notified every time their balance is deducted for Voice and SMS services.

Achievements

- Sri Lankans Vote Dialog as the Telecommunication Brand of the Year for the 13th Year

- Dialog Axiata Ranked Sri Lanka’s Most Valuable Brand by Brand Finance for the 5th Consecutive Year

- Sri Lankans Vote Dialog as the Service Brand, Telecommunications Brand and Youth Choice - Service Brand of the Year

- ACEF 10th Global Customer Engagement Awards

MyDialog App: An innovative way to effortlessly manage all your Dialog connections anytime, anywhere:

- Enhanced security by centralizing all Dialog connections under a secure platform.

- Real-time monitoring of usage for calls, SMS, and data.

- Convenient bill payments and reload options available with a few simple clicks.

- Easily link Visa/Master card for swift and convenient payments on the go.

- Access and control internet data packages flexibly through the app.

- Manage Dialog Television channels, payments, package activations, and rescans conveniently from home.

- Exclusive deals and benefits from Club Vision loyalty program accessible through the app.

- Keep track of eZ Cash wallet transactions and updates effortlessly.

- Round-the-clock customer support and assistance for all Dialog plans and subscriptions.

- Instant access to information on over 450 Dialog products and services.

- 'Help a Friend' feature for assisting friends with various services.

- Trilingual language support for user-friendly experience in English, Sinhalese, and Tamil.

- Personalize Dialog value-added services instantly through the app.

- Easily manage IDD and roaming services to stay connected with loved ones.