Nahdi - Healthcare shopping & services

Nahdi's Online App delivers all your essential items directly to you.

- Access the best and most compelling deals available.

- Explore, evaluate, and provide feedback on your preferred Nahdi products.

- Accumulate, utilize, and monitor your Nuhdeek points balance.

- Locate the nearest pharmacy and access contact details via our advanced Pharmacy Locator.

- Submit an image of your prescription for delivery or pick up from the nearby store.

Delivery Information and Working Hours

Cost of Delivery

∎ Free shipping fees will be applied when the cart total is 100 SAR or above.

∎ No minimum order value is required to benefit from our delivery service.

∎ A fee of 12 SAR including VAT will be applied if the cart total is less than 100 SAR.

Delivery times

Saturday - Thursday: 8 am - 12 am

Friday: 1 pm -9 pm

You may want to ask about...

Return, Exchange and Offers Policy

1. How can I return products either purchased from the store or via Nahdi Online Store?

If the product does not match your order or you need to return or exchange the online purchased items, please visit any Nahdi pharmacy with the purchase receipt within 14 days from the date of purchase. Global Products are imported, and they cannot be returned on demand. If the received products are damaged or not matching the order, please contact our KSA guest care center (920024673) and for UAE (80062434) for a refund.

2. What is the Global product return policy?

Imported Global products cannot be returned on demand. If the received products are damaged or not matching the order, please contact our guest care center (920024673) for a refund. To return any other Global product, please contact our Guest Care Center (920024673) for a refund.

3. What is the Express product return policy?

visit Nahdi pharmacy with the purchase receipt within 14 days from the date of purchase. Used or damaged items cannot be returned or exchanged. Returns are not allowed for insurance purchases. You can return what you have purchased under the following conditions:

If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days. No refund for delivery fees will be made for returned items. Because the service has been used. Purchase invoice is necessary for return services, within 14 days from the date of purchase. Items must be in their original condition unchanged (such as color change or damages). In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.

Cases where product returns are not accepted:

If the barcode is removed or cleared (for pharmaceuticals only). Items that require special storage conditions such as refrigerator medicines and baby food. Products supplied by health insurance. Maternity clothing for public health purposes.

4. What are the terms and conditions for buying items subject to offers?

In free gift offers and packages, the lowest priced item is offered free of charge. Wholesale purchases are not allowed, and Nahdi Medical Company has the right to determine the amount of products allowed for a single purchase. Some of the items offered and free gifts are available in selected pharmacies and the offer is valid until the quantity runs out. If there is more than one offer on the same product, only one offer is applied. In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.

Insurance and Prescriptions

5. To buy the medication of permanent diabetes (chronic disease), do I need a new prescription every time?

You can have a 3-6 month supply on your prescription pursuant to prior approval of the insurance company. In such case, your prescription will be replaced with the approval document.

6. Do I need a prescription to get my medication dispensed?

As per the instructions of the Ministry of Health, each patient has the left to access all the information about his/her treatment plan, including information about medications.

7. Does the insurance company have to approve the prescription fills?

Your filling prescription generally depends on the approval of your insurance company.

8. For how long can I dispense my medication with the original prescription?

3 months maximum for the medicines of chronic diseases, such as hypertension, diabetes and asthma. 1 week maximum for the normal medication, such as cough and flu.

Nhudeek Program

9. How to join Nuhdeek Clubs?

To enjoy the benefits of Nuhdeek clubs (such as Health and Wellness, Beauty and Mom and Baby clubs) you have to be enrolled in the program.

We will send you clubs details through your preferred channel.

10. Data Protection

We apply a strict privacy policy where your information will be protected and never shared with any third party without your prior permission.

11.Return Policies

If you return a product for a refund, we will deduct the number of points collected from your Nuhdeek account. Return will not be accepted unless customer provides the original invoice or the invoice number available in nahdi pharmacies smart mobile application.

And a plethora of additional features to enhance your shopping journey.