New Look Fashion - Feel-good fashion & savings

Experience the New Look vibe anytime, anywhere with our application. Enjoy fashionable choices that uplift your mood around the clock, and explore everything from the freshest trends to great deals, all with just a touch of your screen.

But there’s more to enjoy...

• Receive updates on the newest styles and special offers.

• Be among the first to discover hundreds of new arrivals.

• Access exclusive savings.

• Found something you adore? Simply ‘heart’ it and purchase it later.

• Benefit from a customized homepage designed just for you.

• Connect and share your favorite looks with friends and loved ones.

#ThatNewLookFeeling is only a tap away. Looking forward to seeing you…

Frequently Asked Questions

Where is my order?

If you have not received your order yet, don't worry! Your order confirmation email will show the date that your order should be delivered by and also contains a tracking link. Very occasionally there may be a delay that is outside the courier's control (for example, the weather), please allow a couple of days for your order to start moving again. 

How do I return my order?

You must include your order number in your parcel. 

You can return either in-store or via a drop off point and will receive your refund within 15 working days.

All our delivery expectations are correct at the time of order, and our delivery page will always show you the current delivery timescales

For Standard Delivery, this is up to 5 working working days.

For Next Day, if you ordered before 8pm, you should get this the next day. 

For Standard Click & Collect these usually take up to 5 days to get to your chosen store.

Please note: orders are not delivered on Sundays and so are not included in the above timeframes.

Track your order using the link in your order confirmation email, via your New Look Account or for Guest accounts here.

What is your returns policy?

Returning an unwanted item?

We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:

You can return your item within 28 days, including items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).

You can return sale items within 14 days, this applies to online and in-store purchases. Sale items purchased in-store can be returned for an exchange only. 

Items must be unworn and in their original condition.

Items must be returned with a valid order number or receipt.

All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated or a refund to gift card has been selected).

You can return online orders both in store and online and you need to create your return via our portal here.

The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.