NHS App - Healthcare services scheduling

The NHS App provides a straightforward and safe way to utilize various NHS services on your mobile device or tablet. Users must be 13 years or older and registered with an NHS GP surgery in England or the Isle of Man. 

Who can use?

Aged 13 to 15 years old

You’ll need to contact your GP surgery and request access to GP online services before you can use the NHS App.

Cannot set up an account

If you’re registered at a GP surgery outside of England or the Isle of Man. Contact your surgery to find out which online health services you can use.

You’re a member of the armed forces, or are a veteran, service leaver or non-mobilised reservist. If you’re registered at a surgery provided by Defence Medical Services (DMS), you cannot currently use the NHS App.

What you need to set up an NHS login

To set up an NHS login you will need:

    an email address (with more than 6 characters)

    a mobile phone or a landline number

To be able to use some services, you will also need to provide your:

    NHS number or your full name

    date of birth

    postcode

To access your health records or any personal information you will also need to provide high level proof of who you are. If your mobile phone number matches the one you have registered with your GP, we will use it to verify your identity. Otherwise, you will need to provide proof of identity.

This can be a:

    passport

    UK driving licence (full or provisional)

    Biometric Residence Permit (BRP)

    UK Residence Card, or EEA Biometric Residence Card (BRC) (including temporary pass)

    European driving licence (full)

    European national identity card

If you cannot provide a valid photo ID, you can use your registration details from your GP surgery.

These are:

    a Linkage Key (also known as Passphrase)

    an ODS Code (also known as Organisation Code or Surgery ID)

    an Account ID

You need to ask your GP surgery for these details.

Ways to set up an NHS login

You must access a health and care website or app before you can set up an NHS login. Many of them will show the NHS login button.

You will need to:

    1. Enter your email address.

    2. Create a password.

    3. Enter the security code we email to you.

For added security, you will need to set up Two-step verification by:

    Providing a mobile phone or landline number.

    Entering the 6 digit security code we send to this number.

    To access some websites and apps, you may need to provide additional information and prove who you are. This is so we can connect you to your NHS record and protect your health information.

Log in to the NHS App

You can log in to the NHS App by either:

    entering your NHS login email and password and receiving a security code

    using fingerprint, face or iris recognition (biometrics) if your device supports it

You can also log in through the NHS website. You can do this by using your NHS login email and password, and a security code sent to your mobile phone.

Use NHS App to...

Using the NHS App or the NHS website, you'll need to prove who you are before you can:

    book and manage appointments

    order repeat prescriptions

    view your health record securely

    manage your organ donation decision

    view your NHS number

    use NHS 111 online

Without full access you can:

    search conditions and treatments

    find NHS services near you

Electronic vaccination certificate: NHS APP registration/use guide

# Download NHS APP #

First of all, I have to say that the NHS APP is currently mainly for England, and friends in other regions cannot use it for the time being.

However, the English government has strengthened cooperation with the governments of Scotland, Northern Ireland and Wales, striving to make friends across the UK use the service as soon as possible.

Search for [NHS App] in the app store of your mobile phone to find the software and download it.

It should be noted that:

There is also an [NHS Covid-19 App] that looks very similar to this one, so don't download the wrong one.

If you can't find it in the app store, you can try to adjust the mobile phone region or Apple ID region to England, and you can basically find it.

# Register NHS APP #

After downloading, enter the APP to start registration.

1. Set email and password

First enter the email (preferably an overseas email) and register.

After the email is approved, we can set the password.

2. Verify

After that, you need to verify our email and mobile phone. NHS will send verification codes to our email and mobile phone in turn, and fill them in according to the order of the following figure.

After that, we need to verify our personal identity. In this step, we need to select verification materials that can prove our identity. Passports, driver's licenses and other materials are all acceptable.

Let's take the passport as an example. First, upload a scan of the first page of the passport.

Then you need to record a short video of yourself for verification.

The APP will show our four numbers. You can choose to read them out, make gestures or write them on paper to show them, and record a short video.

3. Find NHS records

This step will have two different processes for whether you know your NHS number.

First, if you know your NHS number, click "Yes" and then enter your NHS number, postal code, birthday and other information.

If you don't know your NHS number, select "No" and then enter your name, birthday, registered GP postal code and other information.

After all the information is filled in, confirm it. After confirmation, you can submit it!

Then you just have to wait patiently. NHS needs 24 hours to review the information. After the review is passed, you can happily log in to the NHS APP.

# NHS APP Vaccination Record View #

After completing the above registration, you can use your account and password to log in to the NHS App to view and download vaccination records.

For specific operation methods, please refer to the figure below after logging in.

In addition to viewing the vaccination record on the APP, you can also download the PDF version of the vaccination record (which can also be printed out) and use it as a "vaccination certificate".

Access to NHS App services is also available through the NHS website on a computer.

Access NHS Services

Utilize the NHS App to conveniently access a variety of NHS services at any time and from anywhere. This includes requesting repeat prescriptions, using 111 online, locating nearby NHS services, and more. Depending on your GP surgery, you may also have the option to schedule appointments and communicate with your surgery regarding health concerns.

Health Management

The NHS App offers a convenient method to review your GP health record, which includes test results. You can manage your upcoming appointments, prescription requests, and even make decisions about your health, such as organ donation preferences.

Message Receipt

Receive significant messages from your GP surgery and other NHS services via the app. Enabling notifications will keep you informed of any new messages received.

Proxy Service Management

Switch profiles within the NHS App to access services for individuals like children or family members. Permission from your GP surgery is required, and both parties must share the same surgery.

Secure Login

The NHS App will assist you in setting up an NHS login if you do not already have one. Identity verification is part of the process. Once established, the app securely connects to information from your NHS services. Users with compatible devices such as iPhone or iPad supporting Touch ID or Face ID can use these features for effortless logins each time the app is accessed.