Nova poshta - Shipping status updates

With Nova Poshta in your corner, you can say goodbye to those delivery headaches for good! Our trusty service is here to streamline all your shipping needs in the most efficient and convenient way possible. So why stress when you can sit back, relax, and let us handle the heavy lifting? Let's turn that frown upside down and make package management a breeze!

Easily manage, track, organize, and pay for "Nova Poshta" parcels through the mobile app. Save time by avoiding long queues at post offices.

By registering on the app, users automatically join the loyalty program. This includes hassle-free identification, cashback to a bonus account, accumulating bonuses for future parcels, and extended storage days at the office.

FAQ

Is it possible to send a birth certificate and other identification documents abroad?

Yes, we have made the necessary changes to the list of exclusions for transportation. Thus, during martial law, you will be able to send important documents abroad, which could not be taken during evacuation.

How to use the international delivery service?

Create a parcel in the Personal account in advance, or drop off a package directly at the service point.

Will recipients pay anything when receiving shipments in European countries?

In most European countries, international shipments sent between individuals with a value of up to EUR 44, including those marked  as gifts or personal belongings, are not subject to customs duty or VAT. But additional customs or tax charges are possible if the customs services of the destination country assess that the value of the contents of the parcel exceeds 44 EUR; will reveal a discrepancy between the actual content and the description of the content in the declaration. Customs will detain the parcel if it contains prohibited goods. In case of violation, the parcel may be disposed of, returned to the sender, or customs fees,  will be charged  etc.

Why should the Recipient’s Ukrainian phone number not be specified?

In order to agree on the delivery time of the package abroad, the courier will call the recipient, so it is very important that the recipient can answer their call. If there is no communication with the recipient, the package may be delivered late or not delivered at all.

Which product should I use to send things that are not personal?

Use the Global Delivery product.

Features of the Nova Poshta app:

SHIPMENTS

- Get notifications about parcels addressed to you, which are conveniently stored in the "My Shipments" section

- Track parcels using waybill numbers

- Create packages

- Settle delivery payments

- Initiate one-touch returns without the need for calls or written requests

- Arrange parcel redirection to another branch or address

- Organize shipments with return payment through a bank card

- Estimate costs and delivery times

- Contact couriers directly

POST OFFICES

- Access an up-to-date catalog of all Nova Poshta offices listed on both a map and in text form

- Find the nearest branch within 1km, 3km, or 10km radius based on your current location

- Check office hours

- Review additional services available at each branch

Stay informed about company news through the app, including updates on services, new service offerings, branch openings, and other important information. The app is bilingual, available in Russian and Ukrainian.