Old Navy - Shop & save on fashion

Elevate Your Happiness with the Old Navy App!

Step into a world of classic fashion and unbeatable deals with the Old Navy app. Shop for yourself, your kids, or the whole family—this app is your one-stop destination for timeless styles and convenience. From clothing and accessories to seamless shopping tools, everything you need is just a tap away. Explore, shop, and save, all from the comfort of your fingertips.

🎉 Feel-Good Fashion

Explore styles: Discover a wide range of classic fashion, filled with feel-good vibes and unbeatable deals. Find what suits your style and budget easily.

Ultimate shopping: Access an extensive collection of clothing for men, women, kids, and accessories. Old Navy offers something for everyone.

Adventure awaits: Transform your shopping into an exciting journey. Browse through endless options and create outfits that make you look and feel great.

🛒 Busy Shoppers’ Essential

Wide variety: Perfect for those with busy schedules. The Old Navy app offers maternity wear, children’s shoes, teenage apparel, and swimwear—all in one place.

Perfect ensemble: Shop for men, women, and kids. Mix and match from a variety of clothing items to create the ideal look.

All covered: Dresses, shoes, jeans, swimsuits—Old Navy has your wardrobe needs covered.

🌟 Effortless Shopping

Shop deals: Find the best deals on clothing and accessories with ease. Search and filter tools help you find exactly what you need at great prices.

Wardrobe refresh: Refresh your wardrobe with the latest arrivals. Download the Old Navy app today and keep your style up-to-date.

Old Navy App Features:

👕 Diverse Clothing

Fashion range: Explore a wide collection of men’s and women’s fashion that suits all styles. Find clothing that fits your taste perfectly.

🧒 Family Apparel

New arrivals: Keep your family’s wardrobe up-to-date with new styles in kids’ fashion and baby apparel. Discover something new for everyone in your family.

📱 Seamless Shopping

Easy purchase: Purchase clothing items with just a few taps. Shopping is quick and convenient.

💸 Shopping Deals

Craft your style: User-friendly search tools and personalized recommendations make it easy to craft your unique fashion style.

Frequent savings: Enjoy frequent deals and discounts on clothes, shoes, and accessories.

Redeem rewards: Easily redeem Super Cash and Rewards for additional savings on your favorite items.

💳 Manage Cards

Card management: Manage your Gap Inc. Credit Cards within the app. Pay bills, check balances, and track spending.

🔔 Stay Alert

Instant notifications: Enable push notifications to stay up-to-date on offers, major sales, and exclusive deals.

🛍️ Personalized Experience

Tailored shopping: Customize the app to your preferences. Get personalized recommendations based on your favorite apparel and accessories.

🚚 Convenient Pickup

Fast access: Buy online and pick up your items in-store for a quick and easy shopping experience.

📸 Scan & Shop

Barcode scanning: Enhance your in-store shopping by scanning product barcodes. Access images, reviews, and more information instantly.

🔄 Fresh Experience

New possibilities: Enjoy a continually evolving shopping experience with new features on the horizon.

Top Customer Questions

How do I return or exchange an item I bought online?

We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label/QR Code (online purchases only), or when you return in store. To return or exchange, items must be returned within 30 days from delivery date. Full details of all our return policies can be found on our Return Policy FAQ page.

What's the status of my order? Can I track the shipment of my order?

Get the Status of Your Order

As soon as you place your order, you can see where it is on its way to your door.

Your order may take the full shipping timeframe to arrive to you. If your order shows "in-process" that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.

Track Your Order

Click "Orders and returns" to track your order. This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.

For each order, you can see order details and shipment summary. The shipment information includes a tracking number for each package, which you can click to see the progress of your package.

In some cases, we may need to send an order in multiple packages that may arrive on different days. When we do, we provide tracking information for all packages, as well as details on which items you can expect in which package. You are charged only once if we choose to send your order in more than one package.

For each order, you can see:

    Order details, such as your name, total price and the items included

    Shipping summary, including the shipping carrier used and a tracking number for the package

What happens next?

We process your order as quickly as possible to ensure that you receive it within the specified delivery time. If your order doesn't arrive within that timeframe, contact us.

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you've ordered in stock, we notify you by email immediately.

In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don't charge you for the item or any taxes or shipping charges related to it. You may see a temporary authorization on your credit card. However, if your order includes other items, taxes and shipping for that part of your order are still charged.

Can I change or cancel my order?

Changing or Canceling Your Order

Need to cancel an item or update your shipping address? Sign into your online account and visit Order Details to view any eligible self-service options to make updates within 45 minutes of placing your order.

If we're not able to cancel your order, you can easily return your unwanted items. 

NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again. 

We process orders as quickly as possible. High demand can sometimes cause certain items to sell out. If that happens to one of your ordered items, we'll email you immediately. If the item won't be back in stock, the item will be cancelled. You won't be charged for the item or related taxes or shipping. You may see a temporary authorization on your credit card.

Contact Us

💬 Chat

Start a chat: Connect with customer support via the chat icon at the bottom right of the page.

Chat hours: Available daily from 7 am-1 am ET.

📞 Call Toll-free

800-653-6289 (inside the U.S.)

Relay service: Dial 711 for assistance.

Call hours: Open daily from 7 am-1 am ET.

💳 Credit Card Inquiries

Navyist Rewards Card: Call (866) 621-0532 for inquiries.

World Mastercard®: Contact (866) 367-1758 for assistance.

App support

Phone number

+18006536289

Support email

mobileapp@oldnavy.com