Ooredoo Oman - Self-care & service management

The newly designed Ooredoo Oman self-care application has been created to fulfill the requirements of our customers. Featuring a refreshed interface and various innovative functionalities, you can navigate, purchase, subscribe, and connect to our services within just a few simple steps, regardless of your location.

FEATURE

- Easily check your balance, make payments, access your bill, and review your usage history at the touch of a button.

- Enroll in services, upgrade your plans, add new plans, and check your plan history.

- Benefit from discounts, special offers, promotions, and features of the Nojoom program.

- Transfer credit both locally and internationally, report a locked SIM card, and securely obtain necessary codes.

- Reserve your vanity number, schedule an appointment at one of our stores, and find store locations.

Customer Support Faq

What are the documents required to activate the New Shahry service?

Omanis:

A copy of your current national ID card.

Proof of income if you would like a credit limit of more than RO 50.

non-Omanis:

A copy of your current resident card

Proof of income if you’d like a credit limit of more than RO 30.

How can I activate the Shahry Plans?

You can activate Shahry Plans by visiting your nearest Ooredoo store with the required documents and sign up on the spot or through our Ooredoo website https://www.ooredoo.om/ and press "Eshop".

What happens if I do not pay to keep my number active after the 6 months validity period?

Your line will be termintated permanently. You will then have a chance to retrieve the number within 3 months from the line termination date by paying all outstanding bills and a fee of OMR 1.

How can I subscribe to an Internet bundle?

You can subscribe to an Internet bundle through the following channels:

Ooredoo Oman App:under the ‘Manage my plan’ tab, click on ‘Let's Go’ and then ‘Add a New Plan’ https://ooapp.page.link/c6zB

USSD Menu: by dialling *555#

1500 Customer Service: follow the voice instructions

Why am I using my data so quickly?

You might be using up your data quickly for the following reasons:

Auto back-up: if auto back-up is on, especially when you connect your device with a cable to charge.

App updates: application updates use a lot of mobile data.

Social media: social media generally uses a lot of data, especially those that contain video.

Steps to maintain better control of your data:

Disable WiFi Assist (iPhone only)

Disable background app refresh (iPhone only)

Disable auto back-up/app updates through cellular data

Switch off mobile data when not using the internet