Oriental Princess - News & Promotions Hub

About the app

The OP Application serves as an additional platform for delivering services and providing updates on information related to OP, including monthly promotions, special offers, Birthday Packages, OPS Plus, OPS Rewards, and OPS Workshops. Additionally, users have the chance to win various discount E-Coupons.

Overview of the program:

- Stay updated with the latest news and special promotions from the OPS community.

- Search and view details about our products.

- Find our store locations easily.

- Contact us conveniently through this application.

- Order products available in the OP Shop Online.

- The ability to download data depends on the network service you are using.

Frequently Asked Questions (FAQ)

Q: Can I apply for online membership? How do I do it?

A: When customers make a purchase and pay for their products via Oriental Princess Shop Online for the first time, they can use their membership rights at any branch the next day. Just bring the phone number used to register online to confirm your first membership rights at any branch to receive many other member benefits.

Q: Why do I not get membership rights when I buy products totaling 300 baht (net)?

A: There are two possible cases:

Case 1: The customer has already received membership rights for the first time, but the payment was unsuccessful or not yet made, causing new orders to not receive membership rights. Because the rights are already tied to the first order. The solution is for customers to cancel the first order they made. Log in to "My Account", check "Latest Orders" and select "Cancel".

Case 2: System Error: Member rights are not automatically granted. Please contact Beauty Line: 02-700-5700 Mon-Sat 8:30 a.m. - 6:00 p.m. or Line Official Account, click to proceed with adding new member rights.

Q: Why has the status not changed to Paid even though the money has been transferred?

A: After the customer has paid through the company's various channels, the system will change the order status within 1 day after the customer has paid.

Q: Why was my order canceled?

A: If the customer has not paid within 3 days from the date of the order, the system will automatically cancel the order. If the customer has paid, But the status is still "Cancelled". Please contact Beauty Line: 02-700-5700 Mon-Sat 8.30 a.m. - 6.00 p.m. or Line Official Account Click to check.

Q: I am already a member. Can I collect OPS Rewards points when ordering products via Shop Online?

A: Yes, the benefits that customers will receive when buying products online are: 5% discount when buying products on normal days, 15% discount when buying products on Tuesdays or Thursdays, receive points for every bill, buy any day, every 100 baht = 1 point. For other special privileges such as Birthday Gift, etc., can be used only at Oriental Princess stores.

Q: I checked the tracking number I received. Why did I not find any information in the system?

A: The company will inform the customer of the tracking number when the product is delivered. In the event that the customer checks the tracking number and does not find any information, it may be because the shipping company has not yet accepted the tracking number into the system. Therefore, please check again the next day. Or if you still do not find any information Please inform us immediately at Beauty Line: 02-700-5700 Mon-Sat 8:30 a.m. - 6:00 p.m. or Line Official Account Click to check.

Q: If I click "Order products" and select a payment method, but want to change the payment method, what should I do?

A: Login to "My Account" → "Recent Orders" → "Order again" to change the payment method.

Q: When ordering products and find that you ordered the wrong color or do not like the color you received, what should I do?

A: First, please contact Beauty Line: 02-700-5700 Mon-Sat 8:30 a.m. - 6:00 p.m. or Line Official Account Click by stating the reason for wanting to change/return along with the order number that the customer ordered. Oriental Princess is happy to change/return products that are not satisfactory in all cases within 14 days. You can change/return products through 2 channels: Oriental Princess Shop, every branch nationwide - Customers bring the products that they want to change/return along with the receipt to a convenient branch to process the change/return. Return the product to Oriental Princess, K.M. Interlab Co., Ltd., 154 Moo 17, Bangplee Industrial Estate, Soi 4, Bangna-Trad, Bang Sao Thong Subdistrict, Bang Sao Thong District, Samut Prakan 10540 within 3 days from the date of notification.

Q: How long does it take to request a refund?

A: For refund requests via Oriental Princess Shop Online, after the customer has provided complete information, the company will take 3 business days to process the full refund.

What's new

Thank you for using Oriental Princess! We have improved the app’s performance to make shopping more enjoyable.