Paris Aéroport - Flight info & services

Paris Aéroport is the mobile application for Android devices created by the Paris Aéroport company.

This free app consolidates all crucial real-time information and offers the following features:

• Flight schedules: access to arrival and departure times, email sharing of flight details, real-time updates on flight status changes, and alerts for any unusual occurrences. Information is also provided about airlines operating in various cities or countries.

• User account management: set up and manage your user account, save your favorite flights, airlines, and services, and pin preferred flights to your home screen.

• Parking reservations and payments with price comparisons, along with bookings for additional services such as hotels, flights, and car rentals.

• Explore shops, bars, and restaurants by filtering the search results by type and brand logo. Direct access to our marketplace is available.

• Navigation assistance: guidance on how to access the airports, including interactive terminal maps.

• Terminal services: comprehensive information on available amenities, practical tips, procedures, news, and more.

• Loyalty program: enroll in the loyalty program to monitor your rewards account, track earned points, and see potential benefits and discounts based on your status.

Available languages include French, English, Spanish, Russian, Simplified Chinese, Japanese, Korean, German, Brazilian Portuguese, and Italian. Some features are exclusively available in French and English.

System requirements: ANDROID 6.0 or higher.

How to find a lost item at the airport?

If you lose an item while travelling between the aircraft and your terminal, the item found is automatically handled by the airline you travelled with. Please contact your airline directly.

If you have lost an item in Paris-Charles de Gaulle airport or at Paris-Orly in a terminal, car park or CDGVal, you need to fill in the online lost property form:

Lost property form at Paris-CDG

Lost property form at Paris-Orly

If the item is found, an email will be sent to you suggesting a meeting at the airport or sending your item to the address of your choice. 

What should I do if I lose my identity documents in one of the terminals at Paris-Orly?

Identity documents lost at our terminals are managed by the “Lost Property” office. Please complete the online form. If your identity documents are found, you will receive an email to arrange collection at the airport or for your item to be sent to the address of your choice. If left unclaimed for more than 15 days, identity documents are sent to the Service des Objets Trouvés de la Préfecture de Police de Paris (Lost Property Department of the Paris Police Headquarters). If this has happened to your documents, you must report the loss by following the procedure on the prefecture's official website.

What should I do if I lose something on board an aircraft?

Lost property found on an aircraft will automatically be taken care of by the airline. To find out more, please contact your airline directly.

What should I do if I lose something in an Extime lounge or airline lounge at Paris-CDG?

If you have lost something in an Extime lounge, please visit the “Lost Property” office in the relevant terminal, complete the online form and report the loss (hypertext link: Paris-Charles de Gaulle Airport Lost Property website (franceobjetstrouves.fr). If the item is found, you will receive an email to arrange collection at the airport or for your item to be sent to the address of your choice.

If you have lost something in an airline lounge, the item found will automatically be taken care of by the airline. Lounge access may be sold as an additional option when purchasing a flight departing from or connecting in Paris. It is sometimes also offered as part of certain loyalty schemes. In some cases, if the airline does not have its own lounge, it may be possible to access the lounges of airlines in the same alliance. Please therefore contact the airline responsible for the lounge for more information.

What should I do if I lose something in an Extime lounge or airline lounge at Paris-Orly?

If you have lost something in an Extime lounge, please visit the “Lost Property” office in the relevant terminal, complete the online form and report the loss (hypertext link: Paris-Orly Airport Lost Property website (franceobjetstrouves.fr). If the item is found, you will receive an email to arrange collection at the airport or for your item to be sent to the address of your choice.

If you have lost something in an airline lounge, the item found will automatically be taken care of by the airline. Lounge access may be sold as an additional option when purchasing a flight departing from or connecting in Paris. It is sometimes also offered as part of certain loyalty schemes. In some cases, if the airline does not have its own lounge, it may be possible to access the lounges of airlines in the same alliance. Please therefore contact the airline responsible for the lounge for more information.