PayByPhone - Parking payment & reminders

The PayByPhone application streamlines your travel experience. From quickly registering and paying for your parking to extending it without the need to go back to your vehicle, and receiving notifications when it is about to end, we understand that you have more important things to focus on than parking. The PayByPhone app is compatible with over 1,000 cities globally and is currently offered in 12 languages, making it more user-friendly than ever before. Being recognized as the top-rated parking application worldwide, PayByPhone has assisted more than 72 million drivers in easily paying for their parking, enabling them to concentrate on their top priorities.

For companies enrolled in PayByPhone Business, the application enables drivers to conveniently switch between business and personal payment cards on the PayByPhone app while parking, thus eliminating the need for time-consuming monthly expense reports or keeping receipts. Opting for parking payment via PayByPhone is also more eco-friendly compared to cash payments, as it reduces the number of vehicles needed on the road to collect cash from pay and display machines.

How it works

Using our app

1. Download the app

Download the app from the Google Play or App Store.

2. Enter location number

In the app, enter the location number of where you have parked, which you can find on parking signage.

3. Enter parking duration 

Next, add how long you wish to park for. Check the details, then confirm your selection. 

4. Extend your parking session anytime

Add more time to your parking session in-app from wherever you are without having to rush back to your car.

Common Reasons for Payment Refusal

Payment errors and issues associated with card verification can occur due to the following most common reasons : 

    Insufficient funds: you have insufficient funds in your bank balance or your card limit has been exceeded.

    Authorisation refused: the authorization request has passed through the banking system and has been declined. This may be because your financial institution has determined your card or specific transaction is suspicious. These fraud prevention rules are set by your bank, but they sometimes block legitimate transactions. 

    Transaction type non-unauthorized on the card: this means that your bank does not authorize this type of transaction. 

    Incorrect payment information: your payment card was added with incorrect information (For example, you may have changed your phone number and couldn't receive the one-time password from your bank).

    Payment Gateway issues: there are technical issues with our payment gateway.

    Network connection issues: there is a problem with the network connection (e.g. bad/no connection to the mobile network). Please try reconnecting to a different network. 

    Country not supported: Payments from certain countries cannot access our network. Please try a different platform such as mobile web, or interactive voice recognition by dialling the phone number listed on the meter/sign.  See:  How do I purchase parking with PayByPhone? (All platforms)

    Failed authentication (UK): this means that the strong authentication (via SMS or from your banking application) was not completed correctly.

Compatible devices

In order to use PayByPhone in the best conditions, don't forget to check if your device version is compatible with our application:

Minimum Operating System (OS) version supported: iOS 15.0

Minimum Operating System (OS) version supported: Android 9.0

Unsupported browsers include All Internet Explorer and Safari versions 13 and below

We have the solution if you don't have access to these versions!

You can create a PayByPhone icon on your home screen from our mobile site ✔️ 

My Android version is lower than Android 9.0:

👉 Launch our Web App (m2.paybyphone.com or m2.paybyphone.co.uk) and click on the 3 dots at the top right :

👉 Select 'Add to the home screen'.

👉 Then press 'Add' again

Trouble shooting

⚠️ TroubleShooting iOS and Android issues

Experiencing technical issues? Please read through our upcoming service announcements and troubleshooting tips below.

Troubleshooting steps:

👉 Exit & Restart the App.

👉 Log out of your account and log back in.

👉 Re-install the App.

Ensure that you are using the most up-to-date version of the application. We release optional and forced updates with bug fixes periodically. 

👉 Ensure that your OS is compatible.

There is a minimum level of OS needed to support our apps. 

Minimum Operating System (OS) version supported: iOS 15.0

Minimum Operating System (OS) version supported: Android 9.0

Unsupported browsers include All Internet Explorer and Safari versions 13 and below

👉 Clear App Data & OR Cache.

👉 Restart your device.

👉 Try another platform:

Launch paybyphone.com from another device

Dial into our IVR

👉 Connect with our Virtual Assistant

To report technical issues, be sure to include the following:

Take a screenshot of the error message (if any)

Date/time of the incident

Phone number & email

Description of the problem: Unable to Register, Problems with finding a location

Please ensure that your parking has been validated to avoid a citation. 

Trouble Shooting Registration and Login Issues

Registration Issues: 

👉 Account already exists:

It's possible that the phone number that you are using already had an account associated with it. This can be a result of a recycled phone number by another user, or an account that you had previously set up! This can occur upon registration, or if you try to convert a guest account into a registered user. 

Should this occur, please reach out to our support team through our Virtual Assistant

Login Tips:

👉 Be mindful of any capital letters, spaces, and special characters in the password field.

👉 Confirm you have the correct international prefix included for your phone number. 

👉 Try typing in your account credentials as third-party account password managers such as Last Pass will not work with the iOS and Android Apps.

👉Recall how you previously logged in, as you may have previously transacted using an account that was based on your social or apple ID login and not your phone number.

👉Were you sharing an account with a friend or family member? You may have been previously logged in with using someone else's account. 

If your username/password are correct but you still cannot log in:

Reset your password which includes an account verification code sent either via SMS and/or email depending on your region. There is a 30-minute reply time from when the verification code is sent, so please allow enough time.

Check your Internet connection to verify internet access.

Ensure that you are using the latest app version: Apple App Store and Google Play store. 

Power down your phone and then relaunch the platform.

Please note: Verification codes are only sent to registered account holders. If you do not receive a password reset link, it is possible you are transacting in guest mode, using a social login, or trying to reset using an old phone number. Please try creating/registering for a new account as we cannot verify if an account already exists for security reasons.

Features of the Application:

- Initiate and prolong parking sessions from your mobile device

- Monitor your session with the Today View Widget

- Utilize Maps or the Nearby feature to identify locations where PayByPhone is accepted

- Choose to receive push and SMS notifications regarding the expiration of your parking session

- Access your parking history

- Drop a pin at the location of your parked vehicle for easy retrieval

- Have receipts sent to your email for straightforward expense management

- Various payment methods available, such as credit card, Google Pay, and PayPal (specific to region)

You can utilize PayByPhone for parking in various countries including the USA, Canada, the United Kingdom, France, Germany, Italy, Monaco, and Switzerland.