Pazarama - Shop fresh produce

Welcome to Pazarama - your ultimate destination for online shopping. Explore hundreds of categories, find all you need quickly and securely at any time and from anywhere. Enjoy a wide range of brands, with new products added daily, seamless and fast shipping, great deals, special coupons, and shop with confidence in a premium environment!

Transaction Guide

    1. Select Your Products and Add to Cart

You can browse Pazarama.com as you wish and add the products you like to your cart.

    2. Determine Your Delivery Address

You can select the address you have previously saved in your Pazarama account or you can make changes by adding a different address in the payment step.

    3. Choose Your Payment Method

You can use the bank/credit card payment or Maximum Mobile payment option offered in the payment step. The collection of your online payments that you will make instantly with a bank card, credit card or similar payment tool to purchase goods and/or services from Pazarama.com will be carried out by Pazarama (Topkapı Danışmanlık Elektronik Hizmetleri Pazarlama ve Ticaret Anonim Şirketi). 

The Seller has authorized Pazarama as its commercial representative to collect the amounts it will obtain from buyers as a result of the sales it will make through Pazarama.com on its own behalf and account. Therefore, with the payment you will make to Pazarama, you will be relieved of your payment obligation to the Seller and you will not have to make any additional payments to the Seller.

    4. Confirm Your Order

After ensuring that the information you have provided on the payment summary screen is correct, you can confirm your order after reading and accepting the Preliminary Information Form and Distance Sales Agreement.

    5. Agreements Regarding Your Orders

The Preliminary Information Form and Distance Sales Agreement regarding your Pazarama orders are stored electronically for 3 years. You can access the agreements regarding your orders in the My Account > My Orders > Order Details menu.

    6. Alternative Dispute Resolution Mechanisms

In disputes that may arise between Pazarama.com and the consumer, the Consumer Arbitration Committees and Consumer Courts in the place where the buyer purchased the goods or services and where he/she resides will have jurisdiction up to the value declared by the Ministry of Commerce.

    7. Protection of Personal Data

Pazarama processes and keeps confidential the personal information and data it obtains from consumers due to electronic commerce transactions in full compliance with the Personal Data Protection Law No. 6698.

    8. Correcting Possible Errors in the Order Process

Before completing your order, the products you will receive and the total amount you will pay for these products, including VAT and shipping fee, are clearly shown under the "Complete Order" heading. If you review the details of your order and there is any information you want to change or think is incorrect;

        1 If you want to make a change on the My Cart page, go back to the cart,

        2 If you want to make a change in the delivery information, click on the "Add Address" button,

        3 If you want to make a change in your payment information, click on the payment button you want to change and make the necessary payment information changes.

Product Installation Guide

First Step: Package Opening

    You should check your package in the presence of the cargo officer.

    You should not accept a damaged/torn/opened cargo package.

My Package is Damaged What Should I Do?

    The package of products that require installation must be opened and installed by an authorized technical service.

    Packages opened outside of an authorized service may be out of warranty and a return request may not be accepted.

Second Step: Contact the Call Center

    After receiving the product, if the product you purchased falls within the category of products that require installation, you must contact the call center of the relevant brand and specify the product brand and model. You can confirm the installation conditions and details from the authorized service.

Third Step: Installation Process

    After the installation appointment made with the call center of the relevant brand, the authorized technical service will come and install the product.

    Do not forget to keep the invoice and warranty certificate of the product you purchased

How Can I Return My Product?

    1 Create a return request

You must find the product you want to return from My Account -> My Orders page and click Easy Return

    2 Select the product you want to return

You must select the product(s) you want to return and the reason. You must enter a description for your request to be processed faster.

    3 Note the return shipping code

You must note the return shipping code to forward it to the cargo company.

    4 Deliver the product

You must deliver the product to the cargo company within 7 business days, together with the return shipping code, in accordance with the return conditions.

    5 Get Your Return Approved

Your return will be answered within 4 business days after the product reaches the store. The refund will be initiated automatically after the return is approved.

Return Conditions

- The purchased product must be in its original box/packaged in accordance with the product dimensions that will not show the product content and must be undamaged, unused/not damaged due to usage error.

- The product/products you will return must be returned with all accessories and invoice.

- It must be sent together with the gifted, promotional, campaign products, if any, defined with the order.

- A warning note must be added to the package for fragile/fragile/spillable products when delivered to the cargo.

Products that are not valid for withdrawal;

- Goods or services whose prices vary depending on the changes in financial markets and are not under the control of the seller/provider (Chipgold, jewelry gold, etc.)

- Products that can be rapidly spoiled/disposable and whose expiration date may pass

- Personal care products that have health and hygiene importance, whose protective packaging, seal, package, tape, etc. have been opened after being received by the user (Underwear, swimsuits, cosmetics, headphones, epilators, shavers, etc.) and products related to books, digital content, computers and stationery materials presented in material form (Toner, cartridges, ribbons, etc. all kinds of software and programs, DVDs, VCDs, CDs and cassettes, etc.)

- Intangible goods sent to the user instantly in electronic form (digital codes, etc.)

- Products that are in the similar product group such as refrigerators, washing machines, televisions, microwaves, cooktops, aspirators, irons, fans, heaters, coolers and that require installation under the supervision of an authorized service, are excluded from the scope of return if they are opened otherwise.

Frequently Asked Questions

1. How do I become a Pazarama member?

You can become a member of Pazarama with your İş Bankası customer number and password or by filling in the requested information yourself.

2. Which payment options are valid in Pazarama?

You can pay for the transactions you will make in Pazarama with bank and credit cards of all banks.

3. Can I pay with bank and credit card points?

You can use your MaxiPoints accumulated in İş Bankası credit cards and ATM cards in the transactions you will make from the Online Shopping, Digital Code Market, Market Order, and Vehicle Payment menus.

4. How can I track my order?

You can track the purchases you made as a Pazarama member from the Pazarama Online Shopping menu, from the My Orders menu under the My Account menu. At the same time, when your order reaches the seller and is shipped, an informative e-mail is sent to your registered e-mail address. You can track the status of your transactions you made without becoming a member from the e-mails sent to the e-mail address you used during the transaction. If your order has been shipped; You can track your cargo via the cargo tracking number sent to your e-mail address by the cargo company or via the Where is My Cargo? field in the details of your order listed in the My Orders menu under the My Account menu.

5. I have a coupon code. How can I use it?

You can use your coupon code specially created for you in 2 ways.

    - If your coupon is defined as a discount in the cart, you can use it by reflecting the discount directly to your cart by entering the "Add Campaign Code" field in the upper left corner of the My Cart page.

    - If your coupon is created as usable after it is defined to the account, you can define your coupon in the My Coupons field on the Cart page by entering the "Add Campaign Code" field in the upper left corner of the My Cart page, and use it by clicking the "Apply" button after definition.

6. Can I use my coupon by dividing it?

Coupons cannot be combined or divided unless otherwise stated.

7. I canceled or returned the order I placed with my coupon. Can I use my coupon again?

The re-use of the coupon may vary according to the coupon conditions.

8. Can I get a Coupon/Gift Certificate from Pazarama?

Yes. If you send your request and contact information to "info@pazarama.com", we will get back to you as soon as possible.

Grocery Shopping: 

Shop for groceries effortlessly with Pazarama. From the comfort of your home, select your desired products, choose your location, compare prices from nearby markets, and add items to your cart. Select a convenient delivery time and payment method before finalizing your purchase. Benefit from exclusive in-store offers and earn bonus MaxiPuan points with every order.