PlayStation App - Gaming & messaging platform

Stay connected to your gaming friends and the games you love to play, wherever you go with PlayStation App. See who's online, voice chat and send messages, and discover deals on PS Store.

What can users do:

Connect with friends

• See who's online and what games they're playing.

• Voice chat and send messages to your PSN friends, hang out online, and plan your next multiplayer session.

• View other players' profiles and trophy collections.

Discover new games and the latest news

• Shop for new releases, pre-order games, and check out the latest deals and discounts on PlayStation Store.

• Get your daily fix of gaming news from the world of PlayStation.

• Stay up to date with notifications and invitations on your phone lock screen.

Control your console wherever you are

• Download games and add-ons to your console, so they're ready when you are.

• Manage your PS5 console storage if you run out of space while downloading.

• Get ready to play with quick sign-in and remote game launch on your PS5 console.

FAQs:

How to reset a PSN password?

  1.Go to the Account Management sign-in page and select Trouble Signing in? > Reset your password and enter your sign-in ID (email address).

  2.You are sent an email containing a secure link. The verification email can take a few minutes to arrive.

  3.Follow the secure link in the email, fill in the requested information and create a new password using a combination of uppercase and lowercase letters, numbers and special characters.

You can also switch to passkey authentication for a quick and secure sign-in experience.

How do I know if my account or console has been suspended from PSN?

If we suspend your account or PlayStation console, you will see an error code when attempting to sign in to PSN.

We usually email you explaining why you’ve been suspended and how long it will last. We send that to the email address associated with your account (your sign-in ID). Be sure to check your junk or spam folder for the email.

Why we suspend players?

When you create an account for PlayStation™Network (PSN), you agree to obey the PlayStation Network Terms of Service, which includes the Community Code of Conduct.

If you breach these terms we may temporarily or permanently suspend your account. For the most serious breaches, we may suspend your PlayStation console from accessing PlayStation Network.

How to sign in with 2-step verification (2SV)?

  1.Enter your account password and sign-in ID (email address).

  2.Enter the verification code from your authenticator app or the SMS that was sent to your registered mobile phone number*.

* The verification code is valid for 10 minutes after your sign-in attempt. If your code has expired, select Resend Code from the sign-in screen to receive a new code.

Didn’t receive a verification code text?

  1.Select Resend Code from the sign-in screen. It could take a few minutes for the code to arrive.

  2.Restart your phone and try again. 

  3.Check whether you’ve enabled airplane mode on your phone.

  4.Check the mobile network signal status of your phone. If you’re having trouble, contact your mobile service provider for details.

Account for PlayStation Network required to use this app.

Some features require PS5 or PS4 console.

Content available on PS App may vary by country/region. Some titles shown above may not be available in your country/region.

“PlayStation”, “PlayStation Family Mark”, “PS5”, and “PS4” are registered trademarks or trademarks of Sony Interactive Entertainment Inc.