Pocket Geek Mobile - Tech support & troubleshooting

Pocket Geek® Mobile is a personal tech assistant that operates discreetly in the background to ensure your device remains secure and functions smoothly.

Key Features of Pocket Geek Mobile

Performance Optimization: Enhances mobile device performance and security, acting as a personal digital assistant.

Advanced Cybersecurity: Powered by Avast, it blocks malware-ridden links and phishing sites to protect user data.

Coverage Center: Consolidates protection plan benefits, allowing users to view documents, check service fees, and file claims easily.

Live Tech Support: Offers immediate assistance from U.S.-based tech professionals via chat, call, or screen sharing for troubleshooting and setup help.

Self-Help Library: Provides access to device-specific tips, tricks, and quick fixes for users who prefer self-service solutions.

Device Diagnostics: Monitors battery life and connection quality, keeping users informed about their device's health.

Secure Backup Service: Allows users to back up and restore valuable data effortlessly with allocated storage.

User-Friendly Interface: Designed for easy navigation, ensuring a smooth user experience.

No Sign-In Required: Users can download solutions without needing to create an account, enhancing convenience.

Core Features

With Pocket Geek Mobile, you can securely back up and restore photos, videos, music, documents, and contacts within designated storage limits. The app offers a comprehensive solution for syncing, storing, backing up, and recovering content.

Apart from safeguarding your data and content, it centralizes access to your protection plan benefits, allowing for one-tap entry to live support via calls or chats. By offering self-service troubleshooting, useful tips, and built-in protection features, Pocket Geek Mobile empowers users to independently manage their devices.

The Pocket Geek Mobile application equips users with essential tools to optimize their mobile experience and offers intelligent solutions to navigate an interconnected world.

Additional Functions

● Acclaimed Cybersecurity by Avast – Prevent malware-infected links and fraudulent websites commonly employed in phishing endeavors.

● Coverage Center – Explore program functionalities and advantages, review service fees and deductibles, access coverage documents, program specifics, and submit and track claims from a single location.

● Live U.S.-Based Tech Support – Obtain direct assistance from tech professionals via chat, call, screen share, or camera share. Receive prompt resolutions to technical issues and guidance on setting up, connecting, and synchronizing smart home devices.

● Device Diagnostics – Receive alerts for low battery levels and test Wi-Fi and network connection speeds.

● Self-Help Center – Gain access to numerous device-specific tips, tricks, and step-by-step solutions.

Secure Backup is a fundamental feature of Pocket Geek Mobile, enabling the backing up of SMS, MMS messages, and call logs on your device. To effectively handle messages while being the default messaging app, mandatory permissions for reading and receiving SMS and MMS are necessary. Existing backups are vital for the restoration of text messages and call logs.

The app necessitates permissions for:

● Reading and receiving SMS and MMS for backing up and restoring text messages.

● Reading and writing call logs for backing up and restoring call histories.

● Accessing, modifying, or deleting USB storage contents for backing up and restoring media, photos, and files.

● Location access for detecting weak Wi-Fi settings using your network details.

● Accessibility permission (AccessibilityService API) for the Web Shield feature, safeguarding against online threats by alerting you of malicious websites without collecting or storing personal data.

● Device Administrator permission, if needed for anti-theft measures, acquired only with real-time customer consent.