Pomelo Fashion - Shop trendy clothing

Refresh your wardrobe + 10% off on 1st order on Pomelo App + earn Cashback on all orders

Download the App & join our #PomeloGirls community.

Pomelo is Southeast Asia’s leading omnichannel platform with a global mindset: on-trend, online, on-the-go. Shop 1,000s of styles & brands all in one place, online & in-stores.

Discover a uqunie shopping experience with weekly new arrivals, exclusive collections, sustainable & lifestyle apparel & products - all at your fingertips.

Join Our #pomelogirls Community

Get 10% Off your 1st order! Plus, enjoy weekly in-app sales & deals.

Exclusive Member Offers

Join our loyalty program, Pomelo Perks*, for VIP sale access, & more!

Plus, Other Benefits!

- Free returns

- Free delivery above our minimum spending

- Weekly new arrivals

- Secure card payments, with cash on delivery option

FREQUENTLY ASKED QUESTIONS

HOW CAN I ORDER ONLINE?

1. Log in to your account on Pomelo app

2. Select your loved items and click ‘ADD TO BAG’ 

3. At the checkout, click at ‘ADD VOUCHER’ if there is any eligible promotion for your order

4. Click ‘CHECK OUT NOW’ 

5. Select Your Shipping Method: Deliver to My Address 

6. Choose your preferred payment option:Credit Card or Store Credit

7. Click ‘CONFIRM’ to complete your purchase and the confirmation email with your order information will be sent to your email or go your account ‘My Orders’ 

MY CARD WAS DECLINED. WHY?

We accept Visa and Mastercard In-App. 

*Note: For debit cards, please make sure your card supports online shopping.

Most common declined payment reasons:

1. The account doesn't have sufficient funds. 

2. The name of the account owner doesn't match the information you provided.

3. The issuing bank doesn't allow using the bank account for online or international transactions.

4. Limited number of transactions/billing cycle

5. The bank account doesn't exist anymore.

6. Limited number of transactions

Please contact your card issuer if you encounter the above issues.

HOW DO I GET INFORMATION ABOUT DISCOUNTS?

1. Sign up to our newsletter

2. Download the Pomelo App

3. Allow push notifications to be sent to your phone

4. Follow us on Facebook & Instagram to learn about all the latest promotions

Get in Touch!

We’d love to hear from you. Visit our website or contact our Customer Care team with any feedback or questions.

(+66) 02-328-4878

wecare-gl@pomelofashion.com

Download the Pomelo App & shop now!

xoxo

Team Pomelo