River Island - Fashion shop & tracker

The River Island app enables you to conveniently access the best offerings of the beloved brand at any time and from anywhere. With just a few taps, you can have the latest trendy styles heading your way on the specific day of your choosing. No need to search elsewhere; find essential fashion items for men, women, and kids all in one place!

Additional perks of the River Island app include:

- Notifications that provide early access to online exclusives.

- The Wishlist feature saves your preferred items until you are prepared to make a purchase.

- Bag Merge offers a smooth shopping experience across various devices.

- Nominated Day Delivery allows you to select the most suitable time to receive your order.

FAQ

Can I add additional delivery instructions to my order?

When placing your online order, you can add additional delivery instructions underneath your delivery address in the checkout.

Once despatched our courier will contact you to update you on the progress of your delivery and they may also provide you with certain options that you can make to your delivery.

If you choose to add any specific delivery instructions, we are not liable for any parcels that are lost or stolen as a result of this.

Currently you cannot add delivery instructions in the checkout if you are placing your order through the app. However, when the courier contacts you regarding your delivery, they will provide certain options that you can make to your delivery.

How do I track my order?

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a despatch confirmation email once your order is on its way and the expected delivery date. Simply click on 'Track Order' link within the email and this will take you to your account.

- Sign into your account

- Go to ‘My Orders’ tab

- Select the order you wish to track

- Click on 'View Tracking Details'

Why has my card payment failed?

Please check the following:

- All details have been entered correctly

- The billing address is the same as the card’s registered address

- You have sufficient funds available

- We accept the payment method/card type

If everything seems to be correct and it’s still not working, please try using a different web browser; Google Chrome, Mozilla Firefox, Internet Explorer for example. Please also try clearing your browser’s cookies and search history.

How do I create an account?

Creating an account is simple to do and allows you to order easily without having to fill in your details every time you shop with us.

All you need to do is provide an email address and create a password. Once created you can shop with us.

You will also receive benefits such as order tracking, style updates, and exclusive discounts/promos and special offers if you subscribe to our newsletter.