ROSEGAL - Fashion shopping & deals

The ROSEGAL app allows you to shop for any items you desire anytime, anywhere. Connect with over 10,000,000+ fans to share your shopping journey and access affordable products.  With our app, think of us as your personal stylist delivering all the latest fashion inspo right to your fingertips. Say goodbye to fashion faux pas and hello to slaying any occasion with confidence. So go ahead, let your inner fashionista shine brighter than a runway at Fashion Week - you deserve it!

Key Features of the ROSEGAL App:

- Exclusive deals on the app: discounts of up to $5 off on single items

- New user benefits: receive a 10% discount coupon for your first order and earn 20 R points for downloading and registering on the app

- Order rewards: get a 10% discount coupon for each purchase made

- Style Gallery: share your shopping experience and stand a chance to win up to 500 R points (equivalent to $10)

- Check-in daily: receive 10 R points per day, with consecutive check-ins leading to rewards of 500 R points and a $5 cash coupon

- App-exclusive products: access items only available on the app

Key Highlights of ROSEGAL:

- Fast FREE worldwide flat rate shipping

- Over 200 new arrivals daily

- Round-the-clock after-sales customer service and live chat support

- Extremely affordable products, with an average price under $20

ROSEGAL aims to provide users with more value for their money. Download our app and join the ROSEGAL community to experience top-notch shopping opportunities that will leave a lasting impression!

FAQ

- Shopping FAQs

Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on Support@RoseGal.com and provide the following information:

• The product(s) that you are interested in

• The exact order quantity for each product

• Your desired timeframe

• Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

- Payment FAQs

After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at Support@RoseGal.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit rosegal.com and log into your customer account to check the order status at any time. If Rosegal has received payment, the order status will show "Processing".

Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

We accept credit card, PayPal, etc, as the payment methods.

• Credit Card.

including Visa, MasterCard, JCB, Discover and Diners.

• PayPal.

The most convenient payment method in the world.

• Debit Card.

including Visa, MasterCard, Visa Electron.

Why am I being asked to "Verify" my payment?

For your protection, your order is being processed by Rosegal's payment verification team, this is a standard procedure to make sure all transactions made on Rosegal are authorized and your future purchases will be processed in top priority.

- Shipping FAQs

How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at Support@RoseGal.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at Support@RoseGal.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department at support.rosegal.com and provide them with your Rosegal order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

- After Sales FAQs

How can I cancel my order, before and after payment?

Cancellation before payment.

• If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

• The original order number

• Withdrawing an order after payment

• If you have already paid for an order and want to cancel it, please contact our Customer Service Department at Support@RoseGal.com as soon as possible.

• If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

• If the package has already been dispatched, then we are not able to cancel or change the order.

• If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at Support@RoseGal.com and we will process the updated order; there is usually no additional fee for this service.

• Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

How can I return purchased items to Rosegal?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at Support@RoseGal.com, please provide us with the following information:

• The original order number

• The reason for the exchange

• Photographs clearly showing the problem with the item

• Details of the requested replacement item: the item number, the name and color

• Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

Under which circumstances would an item be able to be exchanged or returned?

At Rosegal, we pride ourselves in the quality and fit of our clothes. All the Women's Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or shipment issues.

• Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

• Shipment Issues:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

Where do I return the item?

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our warehouse. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.

For More Info, please check Customer FAQ and Support Center.