Sears - Shop & save

With just a tap, access a vast array of products and shop renowned brands such as Kenmore and Craftsman on our user-friendly app!

User Guide

How do I cancel an order?

Cancelling Shipping Orders:

    Step 1: Access Your Account

Click "My Account": Begin the cancellation process by logging into your account.

    Step 2: Check Order Status

View Status: Ensure your order status is "Processing." If the status has changed to "Shipped," the order has left the warehouse and cannot be cancelled. Tracking numbers and detailed information may not be available immediately.

    Step 3: Cancel the Order

Cancel If Possible: If the order is still in "Processing," attempt to cancel it. If cancellation is not possible, follow the return instructions provided with your order upon receipt.

Cancelling Home Delivery Orders:

    Step 1: Contact Customer Service

Call 1.800.732.7747: Cancel your home delivery order before the scheduled delivery date by calling customer service.

Cancelling Store Pickup Orders:

    Step 1: Contact the Store

Call the Selected Store: Cancel your store pickup order before you go to pick it up. Use our Store Locator to find the store’s contact information.

How do I contact my Marketplace Seller?

    Step 1: Log in to Your Account

Access Your Account: Log in to your account on the marketplace platform.

    Step 2: Select Contact Marketplace Seller

Navigate to Contact Option: Choose "Contact Marketplace Seller" from the available options.

    Step 3: Provide Issue Details

Select Reason: Pick the reason that best describes your issue from the dropdown list.

Write Description: Enter a brief description of the issue in the message field.

    Step 4: Add Attachments (Optional)

Attach Pictures: If needed, click the "Add Attachments" link below the message field to include any relevant pictures.

    Step 5: Send the Message

Click Send: Review your message and click "Send" to submit it to the marketplace seller.

How do I reschedule an appointment?

For Appliance Repair:

    Step 1: Online Rescheduling

- Go to the website.

- Select "Order Lookup": Click on "Order Lookup" in the upper right corner.

- Enter Details: Type in your service order number and phone number, or phone number and email address.

- Choose Reschedule Option: Select the "Reschedule" option to pick your desired date.

    Step 2: Phone Rescheduling

- Call 1.800.665.2127: Contact us by phone to reschedule your appliance repair appointment.

For Heating and Cooling Repair:

    Step 1: Phone Assistance

Call 1.800.504.1897: Contact us by phone for help with rescheduling your heating and cooling repair appointment.

For Home Improvement Consultation:

    Step 1: Phone Assistance

Call 1.800.495.2705: Contact us by phone to reschedule your free in-home consultation.

Exciting Features:

- Instantly receive $5 off any $15 purchase upon download

- Members can make online purchases, conveniently pick up outside within 5 minutes with free in-vehicle pickup

- Enjoy complimentary shipping for orders made through the app while in-store

- Stay informed with notifications regarding order updates, tracking details, and more

- Keep tabs on daily essentials and bookmark favorites for later using our list feature

- Explore the Weekly Ad for enticing deals and promotions in your vicinity

- Take items home immediately with Lease It (no credit check required!)

- Store coupons in your profile for use both in-store and online

- Effortlessly handle Layaway contracts and make payments

- Easily locate desired items and check availability at nearby stores

- Obtain necessities promptly through free in-store pickup

Don't wait, download now and kickstart your shopping experience!