Sensi - Smart thermostat control

With the Sensi Smart Thermostat, you gain total control over your home’s climate—whenever and wherever you desire.

Broad Compatibility

Sensi Smart Thermostats are compatible with the heating, ventilation, and air conditioning systems commonly found in most residences. Check for compatibility on the official support page.

Simple Installation. Even Simpler Operation.

No prior experience in thermostat installation? No problem! The app features straightforward, illustrated instructions to guide you through every stage of the installation process.

Once your thermostat is set up and connected, the Sensi app becomes an easy-to-use remote, allowing you to adjust, modify, and plan your home's climate from any location.

In-App Advantages:

Temperature adjustment remotely

Customizable 7-day scheduling

Energy usage tracking

Maintenance reminders

Geofencing capability

Automatic changeover functionality

Fan circulation option

Humidity management**

Temperature restrictions

Smart notifications

Weather updates

Early activation

Cooling protection

Keypad safety lock

Integrating smart technology with comfort has never been easier. Simply connect it to your preferred smart home platform for effortless control over all your devices.

Compatible with Smart Home Systems

• Amazon Alexa

• Google Assistant

• SmartThings

*A common wire (c-wire) is generally not needed for most setups. It is incompatible with baseboard heating and certain other types of systems. A common wire (c-wire) is mandatory for systems that provide either heating or cooling only, as well as for heat pump configurations.

**Humidification requires extra equipment, and professional installation is advisable. Dehumidification is achievable with air conditioning and heat pump setups.

Troubleshoot Sensi thermostat Wi-Fi connectivity

Important Note: Your Sensi thermostat will control your heating and cooling system even if the Wi-Fi connection has been lost. You can still make temperature/system mode changes from the thermostat on the wall. If you are running a schedule when connection is lost, your Sensi thermostat will continue to run the schedule. However, additional features such as modifying advanced settings, switching between schedules, and automatic software updates will not be available until the Wi-Fi connection is restored.

New router or router settings changed

If you need to reconnect your thermostat because you’ve changed your router or updated your router settings, please see this article on how to reconnect your thermostat to Wi-Fi.

Check Wi-Fi status icon or message to troubleshoot

If your thermostat is offline often or you’re having a lot of trouble connecting to Wi-Fi, reference your Wi-Fi status message/icon to troubleshoot. Check out your model below for instructions:

Sensi smart thermostat

In the upper left-hand corner of your physical thermostat, check your status icon, and use the links below to troubleshoot.

There is no icon in the upper left-hand corner of thermostat. It's blank 

I have an "X” in the upper left-hand corner of my thermostat 

I have an "X" with a Wi-Fi icon in upper left-hand corner of my thermostat 

I have a full Wi-Fi icon in the upper left-hand corner of my thermostat 

Sensi Touch smart thermostat

The Sensi Touch’s Wi-Fi status message is in the Wi-Fi menu.

On the physical thermostat, tap Menu.

Tap Wi-Fi.

Under the Wi-Fi radio toggle, what message do you see?

I see “Not connected to Wi-Fi.”

I see “Connected to network, not Sensi cloud.”

I see “Connected.”

Sensi Touch 2 smart thermostat

The Touch 2’s Wi-Fi status message is in the Wi-Fi menu.

On the physical thermostat, tap the menu icon.

Tap Wi-Fi.

Under the Wi-Fi radio On/Off selection, and under your home Wi-Fi network name, do you see your Signal Strength?

Yes – Move to next section.

No – Check out this support article.

Next to “Sensi Cloud,” what do you see?

“Connected” – Check out this article.

“Disconnected” – Troubleshoot using this article

Sensi Lite smart thermostat

The Sensi Lite Wi-Fi status message is next to the temperature display.

On the physical thermostat, tap the menu button.

To the left of the room temperature, you will see the Wi-Fi status.