SFR & Moi - Manage lines & bills

With the SFR & Me app, manage all your Mobile and Box lines with ease!

Monitor your usage and bills

- Keep track of your budget wherever you are, in France or abroad, thanks to detailed tracking of your consumption for all your SFR Mobile and Box lines.

- View, download, and pay your recent bills.

Customize your plan according to your needs

- Manage your plan by selecting the appropriate subscription that fits your usage.

- Interested in entertainment? International services? Security? Explore a variety of available options.

- Order your accessories.

- Upgrade your mobile device.

Effortlessly manage your contract

- Check alerts and important information regarding your lines directly from the home screen or notification center.

- Closely follow the progress of your Mobile and Box orders or ongoing customer service requests step by step.

- Update your personal, banking, and administrative details.

- Directly manage all your SFR Multi benefits.

Check and troubleshoot your Box

- Monitor the status of your box 24/7 using the line status feature and initiate a diagnostic if necessary.

- Enjoy priority connection to a technical expert advisor around the clock after conducting a box diagnostic.

Easily manage your box’s WiFi

For SFR Box 8 customers with Smart WiFi through “Manage my Smart WiFi”

- Personalize and share your network name and WiFi key easily, check the connection quality of your devices.

- Set up your smart WiFi repeaters in optimal locations for the best coverage.

- Turn WiFi on/off at your convenience.

For SFR box customers via Manage my WiFi (feature available for certain plans only)

- Easily access your box’s interface to manage your WiFi.

Find answers to your questions

- Benefit from comprehensive SFR support and the SFR Community.

- Through messaging (visit the "Help" section).

Download and use is free within metropolitan France (excluding mobile internet connection costs based on your subscribed SFR offer).

This application is accessible to SFR customers with a mobile, tablet & key, or ADSL/THD/Fiber plan.

How to activate Prime Video when you are an SFR Box customer?

Here's how to enjoy Prime Video services via your SFR Box. 

Do you have an SFR Box? The extensive content offered by the Prime Video platform may interest you! If you have subscribed to the option or if you plan to do so soon, we explain how to enjoy the catalog by activating Prime Video on your Box.

When you take a closer look at recent releases on the Prime Video platform , there's plenty to keep you entertained with the series and movies on offer. Between the action-packed third season of Reacher , the hit romantic comedies Dear You and 50,000 First Dates , and the hit hit London , you're spoiled for choice when it comes to finding the program to watch among many others. Since Prime Video is available via the SFR Box, you can subscribe and activate the option in just a few steps. Here's how to do it.

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Find all Prime Video programs at SFR

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Activate the Prime Video option via the Box

If you are an SFR Box customer and you have either the Plus decoder, the SFR Box 8 TV or the THD 4K box, you can activate the option from the Prime Video application in the home menu or by going to channel 67 on your TV Box (channel only available on the SFR Box 8 TV and the THD 4K box).

You are already a Prime customer

On the application, identify yourself and enter your credentials;

Once this is done, you can validate the SFR offer proposed.

You don't have a Prime account

You must first create your account on the Prime Video website;

To do this, go to www.primeVideo.com/mytv and once the account is created, enter the code displayed on your television;

As soon as the equipment is registered, you can validate the SFR offer proposed.

Activate the option from the SFR Customer Area or the SFR & Moi application

Other alternatives exist if you wish to obtain Prime via other SFR services.

SFR Customer Area

After going to the SFR Customer Area and authenticating yourself, click on My Offer and my Equipment ;

Select Add options ;

Once in the selection menu, choose TV Channels and Services then the Prime option and confirm.

SFR & Me application

When you find yourself in the SFR & Moi application, go to the My offer section ;

Click Add Options ;

Select the TV Channels and Services section and then the Prime option .

Depending on the path you choose, you can then activate the option by clicking on the link sent to you, either in the confirmation email or by going to the following web address: https://s.sfr.fr/amazon . You will then just have to follow the instructions to be able to enjoy Prime with complete peace of mind.

What SFR offers with Prime Video?

Currently, SFR is offering Box customers one month free if you subscribe to Prime and the Family Package. The option then increases to €6.99 per month, with no commitment.