Smart Tutor - Remote device diagnostics & support

Samsung's service left me feeling frustrated and let down. My S9 had notification issues after an update. I turned to their chat support, hoping for help. Twenty minutes in, they connected to my phone remotely but seemed lost. Suddenly, the chat disconnected without any solution. Their replies were awkward and tough to comprehend. Overall, a disappointing experience.

This is a total game changer! The tech showed great professionalism, arrived right on time, and had so much patience.

The rep examined my tablet carefully. No charge at all! Big thanks to the rep and Samsung! :))

What a fantastic app! I reached out to customer support to update my phone number. I struggled with the steps. The representative suggested downloading the app so she could help me remotely. Once connected, she explained how to disconnect if I wanted to. She guided me through the process of navigating and updating my information. I could see everything she was doing. I stayed connected while making my updates, and when we were done, she simply disconnected. She focused only on what I needed, no unnecessary access.

Samsung is bombarding users with annoying ads. So many pop-ups show up on the screen. It feels overwhelming and frustrating. MI never had this problem during the three years of use. Many people are expressing their dissatisfaction. It seems like Samsung is risking losing loyal customers. The urge to give even one star is just not there. People want a seamless experience without constant interruptions.

I love this app! It makes things so simple for me. Technology can be tricky, and transferring data between phones usually confuses me. With Samsung's help, I can easily transfer everything from one phone to another. I even got to watch them work from my end. They talk me through the steps, so I learn how to do it myself. It feels great to finally understand!

What a fantastic experience! The Samsung lady guided me through the entire process. She was so kind and answered all my questions. She made me feel so much better. She helped me recover everything from my broken phone to my new one. Us Cellular said there was no way to retrieve my pictures or anything from my old phone because of the broken screen. They seemed unhelpful or unsure. Thank you, Samsung! Great job!

Frustration level skyrocketing! Group messages are a mess. Errors popping up everywhere when trying to send or receive. Reached out to support for help. They suggested downloading some app for remote access. Sounds good, right? Well, not really. The app crashed twice during the sessions. Here I am again, stuck with the same problem. It’s infuriating! Thinking about ditching Samsung and Android for iPhone. Texting should be seamless, simple. Why is this such a headache?

That’s great to hear! Sounds like you had a wonderful experience with both the Samsung help center and their support. They really know how to assist in times of need.