SNCB/NMBS - Train schedules & tickets

The SNCB app, used by nearly a million travelers monthly, offers a comprehensive guide to effortlessly plan train journeys across Belgium. Access real-time timetables, map out routes, purchase tickets, and enjoy a range of features for seamless traveling throughout the country.

Features:

ROUTE PLANNER

- Easily calculate door-to-door routes with the multimodal planner

- Save preferred routes for quick access in the future

- Enhance accuracy and convenience by activating geolocation

TRAIN TICKETS

- Save time by purchasing train tickets and Multi passes within the app

- Securely pay for your ticket using various payment methods like Bancontact, Visa, MasterCard, American Express, Belfius, KBC, ING, or Paypal

- Quickly access and review your saved tickets

REAL-TIME TIMETABLE

- Stay updated with real-time train schedules

- Get information on bus, tram, or metro departure/arrival times to facilitate your journey

- Adjust your travel time based on expected occupancy levels

NOTIFICATIONS AND TRAFFIC UPDATES

- Receive alerts regarding changes to your train, such as track adjustments or delays

- Stay informed about disruptions during your trip in real-time, including construction works or interruptions

- Benefit from receiving exclusive offers and promotions directly on your phone

FAQs:

- Can I upgrade my old app without downloading the new one?

No. The new app is different from the old one. So you have to download this app. The old app is not updated anymore and can be deleted. The new app, however, is an update of the MoveSafe application. Do you already have this one installed? Then you just need to update it.

- What has changed with the new SNCB application?

The new app :

integrates train occupancy forecasts for safe travel (Coronavirus)

offers more products: Standard Multi (RailPass), Local Multi (KeyCard), Youth Multi (Go Pass) and the Class Upgrade

offers a more advantageous price on Multi products (from 01/02)

is easier to use and calculates your route quicker

allows more personalisation (favourites, best offer proposed according to profile...)

- Can I consult Train Map in the new app?

You cannot consult Train Map in this first version. We are looking into this possibility for a next version. Regular changes are planned in the weeks/months following the release.

- Am I required to create a My SNCB account in the new app?

No. The journey planner remains available without registering. Registration is only required if you want to purchase tickets/Multi in the app.

- How can I pay?

By a credit card (VISA, MasterCard and American Express), by PayPal or by a debit card via Bancontact, KBC and Belfius (app or with card reader).

- Can anyone travel with a ticket bought through the App?

Yes, on condition that the lead passenger is carrying proof of ID and the smartphone/tablet on which the ticket was purchased. The smartphone/tablet must, of course, be turned on and in good working order during the ticket inspection.

- Is it possible that the occupancy prediction is not correct?

The information on the occupancy rate is a prediction, an may therefore (like all predictions) not always reflect the real situation on your train. We hope it can help our customers plan their trip and are working to improve the quality of these predictions.