SNCF Connect - Train travel planner

Welcome to SNCF Connect

Are you always missing your train by a whisker? Fret not, for we have the ultimate solution to keep you on track and ahead of the game! With our innovative app, say goodbye to those nail-biting moments at the train station. We've got your back with real-time updates, travel schedules, and even tips on snagging the best seats. So, whether you're a seasoned commuter or a newbie traveler, we've got everything you need to make your train journey smooth sailing. Jump on board with us and let's transform your train travel experience into a first-class adventure!

What can you get from SNCF Connect?

- Plan, book, and manage journeys effortlessly

- Access all your travel needs in one place

- Personalized trip information and alerts

- Convenient features for daily travel planning

Features:

Plan Your Journey:

- Discover the best routes across France

- Access various modes of transportation

- Set reservation alerts and price notifications

- Securely lock prices with ticket options

Book Tickets and Passes:

- Purchase train tickets, season passes, and more

- Top up your Navigo pass for Paris region

- Buy dematerialized transport tickets and passes

- Save payment methods and loyalty cards for easy bookings

Travel Peacefully:

- Save frequent itineraries for quick access

- Easily prepare for trips with e-tickets

- Check timetables and real-time train positions

- Get updates on disruptions and delays

- Receive in-train announcements and connection guidance

FAQ

How to download your proof of purchase ?

Access to your proof is available as soon as your purchase is validated, either from the order confirmation page or the 'Tickets' section. To do this, simply click on the 'Your proof of purchase' tab and enter your email address. You can then download your proof in PDF format via the dedicated link in the email received.

Section 'Tickets'

Go to the 'Tickets' section and then to "Your proofs"

Your proof of purchase

Click on "Get the proof by email" and enter your e-mail address (by default, the address linked to the account will be entered).

Download

You will receive an email with a link that will allow you to print your proof.

In France, VAT is not recoverable on transport services. Therefore, SNCF Connect does not include it in the proof.

How to obtain your proof of travel ?

You can download your proof of travel between 24 and 48 hours after your last journey, from the 'Tickets' section under the 'Your past journeys' tab.

Tip : If you log in with your Mon Identifiant SNCF customer account and have downloaded your proof within 2 months after the date of the last journey, it will be accessible for one year (except for a TER journey, where the 2-month consultation period remains unchanged, so be sure to download it within this period).

Some carriers (EUROSTAR, OUIGO, FLIXBUS, BLABLACAR BUS) do not issue travel proofs.

Section 'Tickets'

From the 'Your past journeys' tab, click on the 'See details' button

Journey details

Click on the 'Download your proof' button.

Access to the proof

Your proof in PDF format is directly available and shareable.

Need Help?

- Chatbot and online help available

- Contact advisors via messaging or phone support

Embark on a smooth journey with SNCF Connect, your ultimate travel companion.