Super Movitel - Fast mobile calling

Super Movitel - new updated facility for all your digital needs

Manage your accounts on the go, anywhere, anytime. 

Super Movitel prioritizes your experience and offers top advantages:

- Self-service and management features: check mobile number, balance, transaction history, service status, recharge number, pay Fixed Internet (FTTH) bills, and other services, transfer balance, find nearest stores, contact Customer Line, and more.

- Register for all available data, voice, and SMS packages, promotions, and VAS. Enroll in the unique Infinite Packages promotion by selecting the amount of Minutes, MB, SMS, and their validity.

- Entertainment: enjoy Wheel of Fortune, Super Goal, My Clip, My Beat, MovTV, Millionaire, and more.

Super Movitel is accessible to all Movitel clients in Portuguese and English, and it is free to use.

FAQ

Question

How to open an eMola account?

Answer

To open an e-Mola account you must follow the following steps: Step 1: Have a Movitel 86/87 SIM card properly registered Step 2: Receive any amount via - Transfer from the e-Mola to your Movitel number - Transfer from M-Pesa or Mkesh - Bank transfer - Make a deposit at an e-Mola Agent - Receive money sent from Hello Paisa (South Africa) - Receive salary in your number 86/87 Step 3: Enter *898# Step 4: Set up your PIN (your PIN must be unique, secure and private) Step 5: Start enjoying the best mobile wallet at the best rates. You can also use our e-Mola app by downloading it from Google Play or App Store

Question

If I happen to forget my eMola PIN, how can I get it back?

Answer

For cases of customers with a balance of less than 10,000MT, they must follow the following instructions: enter *898# and select option 10. My account and then option 5. Reset PIN, choose option 2. Reset Pin and follow the instructions. The client can disable this function if it does not want to use it. For cases of customers with a balance equal to or greater than 10,000MT, they must go to the nearest Store with one of their valid documents (ID, passport, driving license, ...), to fill out the form and receive assistance. Note: If the client does not want to use this Redifinir PIN function, the client can disable the function with the following statement: type *898# and select option 10. My account and then option 5. Reset PIN, choose option 1. Disable and follow the instructions.

Question

Eu transferi para conta e-Mola incorrecta/ levantei no agente incorrecto. Como posso fazer a reversão do meu valor?

Answer

Para fazer o pedido de reversao do valor para conta e-Mola incorrecta ou levantamento no agente incorrecto o cliente tem que seguir o seguintes Procedimento: Digitar *898# selecionar a opcao 10. Minha conta. De seguida opcao 6. Transf nr errado. E precher os campos subsequente nomeadamente: ID da transacao em causa, digitar o número correcto, digitar o nome correcto e por fim o Pin da sua conta e-Mola para finalizar o pedido

Question

My account is blocked for the wrong PIN attempt. How can I unblock my account?

Answer

If your account is blocked by entering the wrong PIN multiple times 1. If the account has a balance of less than 1,000MT, you can call the customer line or go to the store for assistance. 2. If the account has a balance of more than 1,000MT, go to the nearest store with your valid document (ID, passport, driving license, ...) for further support.

Question

I made a transaction but did not receive or delete the transaction message. How do I get a transaction message again?

Answer

To request the message resend request type *898# select option 10 My Account then option 9. Resend SMS and then select the type of transaction you want to receive the confirmation message and follow the instructions.

Question

I just made a transaction but I don't know if it was successful or not. How can I check the transaction status?

Answer

To check the status of the transaction the customer can do so by confirming the message of the transaction that will receive after its completion and / or by checking the balance of the current account of your e-Mola account

Question

My account is locked after I change cards. How do I unblock my account?

Answer

To ensure the security of your account, the system has locked your account. The account will be automatically unlocked within 48 hours of the card exchange.

User Guide

Super Movitel is an all-in-one mobile application designed to streamline your digital management needs. With this app, you can effortlessly manage your accounts at any time and from anywhere. It provides a suite of self-service options to enhance your user experience.

Check your account from the app

You can easily check your mobile number, balance, and transaction history; monitor service status; recharge your number; and pay for your Fixed Internet (FTTH) bills. Additionally, it facilitates balance transfers, locating the closest stores, and direct contact with the Customer Line for any inquiries.

Subscribe to new services

Moreover, the platform allows you to subscribe to various data, voice, SMS packages, value-added services, and promotions, including the customizable Infinite Packages offering. For entertainment, features like Wheel of Fortune, Super Goal, My Clip, My Beat, MovTV, and Millionaire are included, providing a blend of fun and functionality.

Tailored for Movitel clients, the utility is available in both Portuguese and English and is free to use. Super Movitel promises to provide an efficient and satisfying customer experience, simplifying your telecommunications management needs.