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Swvl - Ride-sharing & carpooling app

Book affordable ridesharing for daily commutes in major American cities

Swvl
  • 10.1.0 Version
  • 3.9 Score
  • 6M+ Downloads
  • Free License
  • 3+ Content Rating
Download Android APK (21.65 MB)
Old Versions
Swvl Swvl Swvl Swvl Swvl Swvl Swvl Swvl
CONS

Poor customer service

Swvl is where comfort, affordability, and reliability converge in a single transportation application. It serves as the premium and safe ride solution in Egypt, Pakistan, Kenya, Jordan, Argentina, and Brazil. The Swvl app functions as a trusted online platform offering affordable rides within and between cities on a daily basis. Access a plethora of comfortable rides daily, making commuting as easy as a tap of a button.

πŸš€5 Million users globally utilize Swvl regularly

🚐 16000+ reliable rides available daily across more than 115 cities

πŸ“ 75000+ bus stations located throughout various cities

Swvl Daily πŸšπŸš—

Experience seamless city navigation while saving on transportation expenses. Swvl facilitates hassle-free intra-city commuting in Cairo, Alexandria, Karachi, Lahore, Islamabad, Faisalabad, Nairobi, Amman, Buenos Aires, and Santiago. Whether you need flexible rides to class, fixed daily commutes to work, or last-minute errand runs, Swvl ensures convenient transportation at the best prices through comfortable bus rides operating from fixed stations at set timings.

Swvl Travel 🚌🚐

Book your comfortable bus rides for quick getaways or long journeys. With Swvl Travel, easily traverse between cities using a widespread network of stations across major cities to reach your destination without any hassle.

Operational Cities include:

Egypt: Various cities including Cairo, Alexandria, Hurghada

Pakistan: Multiple cities like Karachi, Lahore, Islamabad

Kenya: Locations such as Nairobi, Mombasa

Swvl Charter πŸβ›·

Planning a weekend escape, family outing, or corporate trip? Swvl provides a solution ensuring comfortable and cost-effective travel. With professional drivers, vehicle inspections upon request, and round-the-clock customer support, Swvl guarantees a smooth journey. Avail private bus services tailored to your needs for trips across the country.

App πŸ“±

The Swvl app offers user-friendly navigation. Simply enable location services, enter your destination, and browse available stations and timings. Upon selecting your preferred ride, find directions through a Google Maps link to meet your captain at the designated station.

Safety πŸ”’

Swvl tracks and monitors all rides via the app to maintain top-notch quality. Well-trained and punctual Swvl Captains ensure the utmost safety during the journey. The Swvl Support Team remains accessible around the clock to address any concerns promptly.

Affordability πŸ’°

Recognized as 70% more affordable than alternatives, Swvl welcomes users with a first ride promo code as a gesture of gratitude. Easily accumulate Swvl credits by referring friends and sharing your code. Opting for a Swvl Package guarantees maximum discounts in your city.

Tip: Subscribe to a Swvl Package for significant savings on your rides.

Swvl Business πŸ’ΌπŸš

For businesses aiming to provide transportation benefits to employees, Swvl Business offers custom solutions. Tailored safe bus or car rides can be optimized for your staff at a minimal cost. Reach out to business@swvl.com to connect with a Swvl Expert.

New Features:

- Better UX: Smoother and more intuitive!

- Clearer Issue Selection: Pinpoint Ride, Vehicle, Safety, Captain, Payment issues with ease.

- No Restrictions on Issue Selection: Select all relevant issues on your trip, across the different issue types!

- Automated Ticket Creation: Certain issues, we proactively handle it!

- Your feedback = better rides! Update now and let’s roll smoother than ever!

Comments on Swvl  for Android

β˜…β˜…β˜…β˜…β˜… The app is good, but I can't access in with Facebook account I need help to re access my account again

β˜…β˜…β˜…β˜…β˜… Good experience, but still needs to cover more areas in Egypt. For example, I can't go from Damietta to Smart Village directly in 1 trip.

β˜…β˜…β˜…β˜…β˜… It was doing fine all ths past years, but lately, they started cancelling rides without returning the money nor providing another ride. They don't even apologize or reply to our complaints! It became very unreliable and devastating experience!

β˜…β˜…β˜†β˜†β˜† The worst of all time, the application is soooo bad there is no customer service, the driver can just leave you and walk away so easy and charge you the trip, and you can't complain.

β˜…β˜…β˜†β˜†β˜† Worst customer service imaginable. My driver decided to leave before the specified time and left me stranded in the middle of nowhere after midnight. I received no help whatsoever from SWVL, and they don't even have a number for emergencies

β˜…β˜…β˜†β˜†β˜† Unprofessional drivers Poor customer service Management is beyooooonnnnddd rude and childish

Download the Swvl app now and embark on your city journeys with ease.

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Information
  • Version10.1.0
  • UpdateMar 08, 2025
  • DeveloperSwvl
  • CategoryMaps & Navigation
  • Requires AndroidAndroid 5.0+
  • Downloads6M+
  • Package Nameio.swvl.customer
  • Signatureb0b60cb809533469413732d0e8d183cb
  • Available on
  • ReportFlag as inappropriate
Old Versions
User Reviews
3.9 6 Reviews
5
4
3
2
1
  • Mina Exce
    Mina Exce

    I had a really bad experience. I decided to try using a free promo code for the first time. However, my trip was canceled just 2 minutes before it was supposed to start. I ended up booking another trip even though the promo code had expired without me using it. I got charged for the trip, but then had to wait for the bus for nearly an hour (45 minutes after the departure time) and it never showed up. I doubt I will ever consider using this app again.

  • Sara From Nowhere
    Sara From Nowhere

    You got 5 stars before because I liked your effort and customer service. But after the update, I might delete the app. It's too complicated now. I can't find the line or the nearest station I need. I used to take the same trips at the same time every day. Now I can't find them. Why did you change them? Please bring back the old version and listen to our requests like you used to!

  • Samaa Ramadan
    Samaa Ramadan

    I gave this app 4 stars before, but now I'm giving it 2 stars. There is a crucial feature missing which can be really annoying. It's essential to inform passengers promptly if the captain can't make the trip. A lot of times we are stuck at bus stations because the captain is unreachable. I love most things about the app, but I really dislike being late. If you improve on this issue, I'll change my rating back to 4 stars.

  • Yousef Eldemerdash
    Yousef Eldemerdash

    I've been riding for two weeks and have some suggestions for the developer. One, add more payment methods. Two, enable booking rides for a whole week, not just three days. Some extra ideas are creating a chatroom for drivers and commuters to communicate, like arranging meeting points, and setting up a notification page for viewing alerts.

  • Ahmed Gamra
    Ahmed Gamra

    Everything has been great. I tried it on both iOS and Android, and had a positive experience. The customer service is excellent - if you encounter any issues with your ride, they will call you to get more information.

  • Ahmad AbdelMaguid
    Ahmad AbdelMaguid

    My experience was really bad. The app didn't show any plate numbers and I couldn't call the captain even when I arrived on time. It kept saying "You will be able to call the captain when the trip starts." I missed two trips because of this issue. I couldn't contact the captain to ask about the plate numbers. Even after uninstalling and reinstalling the app, the problem was still there. Besides, there was no live tracking of the bus.

Security Status
Clean

It’s extremely likely that this software program is clean.

What does this mean?

We have scanned the file and URLs associated with this software program in more than 50 of the world's leading antivirus services; no possible threat has been detected.

  • Name: Swvl
  • Package Name: io.swvl.customer
  • Signature: b0b60cb809533469413732d0e8d183cb