tado° - Smart home energy control

Utilize tado° to enhance the intelligence of your home while conserving energy and reducing costs. Enjoy simplified and convenient management of your heating, cooling systems, or heat pumps, lower your energy consumption, and contribute positively to the environment.

Here are your advantages summarized:

• User-friendly application

• Simple management of heating and cooling systems

• Understanding of heating habits and potential energy savings

• Practical energy conservation suggestions

• Average energy savings of 22%

• Compatible with Matter and Thread technologies

Is tado° X compatible with other tado° product lines?

Warning: tado° X devices are not compatible with earlier product lines.

tado° X and V3+ use different technology platforms, despite offering similar functionalities. tado° X is not compatible with earlier tado° devices and they can’t be used together on the same account.

What is the difference between tado° X and earlier products?

tado° X and V3+ use different technology platforms, despite offering similar functionalities.

tado° X uses the Thread protocol to communicate between devices.

using Thread creates a mesh network that allows multiple tado° X Bridges and Thread border routers to be added, extending the range in large spaces. Prior tado° product lines only allowed one Internet Bridge per home.

The Smart Thermostat X, Wireless Temperature Sensor X, and Smart Radiator Thermostat X are Matter-enabled and can communicate with non-tado° devices that are also Matter-enabled.

V3+ tado° products provide very reliable heating control and are compatible with a wide variety of heating setups, including boilers from many different manufacturers.

Compared to the V3+ range, tado° X products are compatible with a smaller array of modulating boilers.

I already have tado° products. Can I add a tado° X device?

tado° X devices can’t be added to setups that use V3+ and prior. tado° X devices can’t communicate with earlier tado° products, as they use different technology platforms and communication standards.

How can I switch to tado° X?

There are a few considerations to bear in mind when replacing your existing tado° setup with a set of tado° X products.

Before installing a tado° X setup, you will need to create a new Home in the tado° app.

To use the same email address, delete your V3+ Home, then create a tado° X Home.

To keep your V3+ Home, create a new tado° account using a different email address.

There is currently no copy-paste function to transfer settings like Smart Schedules, Energy IQ, and room data from your V3+ account to your new one. You will need to manually re-enter these details.

Register and install your tado° X devices starting with one of the following:

a tado° Bridge X (included our starter kits)

a tado° Heat Pump Optimizer X

a supported Thread border router from another provider

Can I keep my Auto-Assist subscription when I switch to tado° X?

If you have an active subscription to Auto-Assist via Google Play or Apple App Store, you can use it for your tado° X Home by following these steps:

Make sure you are logged into the Google Play or Apple App Store account where your current Auto-Assist subscription is active.

Log into the tado° app with the new tado° X Home/new account.

Go to Settings.

Select Auto-Assist.

Select Restore subscription (under the Subscribe now button).

I have a free Auto-Assist subscription, can I keep it when I switch to tado° X?

If your free Auto-Assist subscription was included in your tado⁠° Starter Kit, you can keep it when you switch to tado° X.

To successfully migrate your subscription to your tado° X kit, you will need to purchase the tado° devices in the tado° webshop via a personalised upgrade offer. To receive the offer, please do the following:

Subscribe to the tado° newsletter with the email address you use in the tado° app. You can sign up at the bottom of the tado.com webpage.

Within several days you will receive a personalized offer via email.

Use this offer to purchase tado° X devices in the tado° webshop.

Is my heating system compatible with tado° X?

tado° X offers high compatibility with heat pumps, thanks to the Heat Pump Optimizer X.

tado° X works with most boilers. The only requirement for tado° to work with your boiler is that it communicates in a language that tado° can understand and process.

One of the most common ways in which thermostats communicate with boilers is through simple relay (on/off) connections. The Smart Thermostat X is compatible with almost all boilers that support relay connections and modulating Opentherm connections. Compared to the V3+ range, tado° X products are compatible with a smaller array of modulating boilers.

If your Wired Smart Thermostat V3+ controls a non-Opentherm modulating boiler, tado° X may not be compatible with your heating system, even if you have earlier tado° products. Please contact tado° support to confirm compatibility. Tap the round orange icon to open a chat.

Smart technology for smart heating

An app that can do it all

Get ready for smart features and services: with Geofencing, Open Window Detection, Multi-Room Control, and Smart Schedules that you can rely on even when you're not connected to the internet.

Geofencing – it doesn't get any smarter than this

With tado° Geofencing, you get to decide whether and how you want to preheat your home before you get back and what you want the temperature to be when you're not there.

Open Window Detection

Sensors for detecting open windows are already integrated within tado° Smart Thermostats. Using the tado° app, you get to determine how long the heating will stay off while you're airing your home.