淘宝 - Online shopping in China

Welcome to Taobao

Join the ultimate online shopping adventure with Taobao! Find treasures, indulge in fun, and share experiences without leaving home. Upgrade your shopping game with diverse payment options and swift, secure transactions.

Features:

- Shop Anywhere, Anytime: Explore a massive variety of products and enjoy seamless transactions from search to purchase.

- Multiple Payment Options: Use international credit cards, local banks, Alipay, and more for convenient and fast payments.

- Direct Shipping: Choose direct shipping to receive items at your doorstep hassle-free.

- Local Delivery: Get your purchases next-day delivered to your door in select regions.

- Global Coverage: Ship to regions including Hong Kong, Taiwan, Malaysia, Australia, Japan, and more for easy and efficient delivery.

- Seller Communication: Contact sellers via chat tool (Wangwang) before purchasing for added peace of mind.

Functions:

- Snap & Shop: Snap a picture of an item you like and find similar styles and prices on Taobao.

- Hot Picks: Discover trendy and unique products curated for young trendsetters worldwide.

- Fortune Coins: Earn coins daily for great deals and qualify for discounts through daily check-ins.

- Daily Cash Rewards: Invite friends to earn cash and easily withdraw your rewards.

- Group Deals: Enjoy official billions in subsidies featuring top brands across various categories.

- Curated Selections: Explore must-have items recommended by phone users, tech enthusiasts, fashionistas, and more.

- Live Shopping: Shop while watching live broadcasts, combining entertainment and shopping seamlessly.

FAQ

Q: Is English Available with Taobao Customer Support?

Yes. Taobao provides English voice and live online customer service for non-Mandarin-speaking regions such as Singapore, Malaysia, Australia, and other overseas areas.

Here are the Taobao customer service contact numbers for these regions:

For Singapore: (+65) 31633159 (Monday-Sunday 9:00-18:00, closed on holidays)

For Malaysia: (+60) 392125564 (Monday-Sunday 9:00-18:00, closed on holidays)

For Australia: (+61) 383738606 (Monday-Sunday 7:00-18:00, closed on holidays)

For other overseas regions: (+852) 30183610 (Monday-Sunday 9:00-18:00, closed on holidays)

For live online service, please visit this page. This page is in Chinese only, so if you don’t understand Chinese, please use a translation tool.

The live customer service is divided into 6 types of inquiries:

    1. Contacting the forwarder.

    2. Consultation on the basic operations of forwarding.

    3. Account-related inquiries.

    4. Refund and after-sales issues.

    5. Inquiries/complaints about purchasing, payment, and promotions.

    6. Consultations about opening and managing a store.

Q: Does Taobao offer Email Customer Service?

Yes. Taobao provides customer service via email at service@taobao.com. However, this email is likely intended for customers in Chinese-speaking regions. In Mainland China, email is not commonly used as the primary means of communication and interaction; phone calls or instant messaging tools are preferred. It is not recommended to rely solely on email. Similarly, Taobao previously had a forum that could be used as a tool for customer service, but it has been discontinued.

Customer Service via Taobao’s Social Media Accounts

Facebook: facebook.com//taobao.global

Instagram: @taobao.official

Q: How do I talk to a seller on Taobao?

Aside from contacting Taobao customer service, if you encounter issues with your order, you can first reach out to the seller. Typically, you can contact sellers through Taobao’s live chat, known as AliWangWang.

On the mobile version, within the store page, you can click on this icon to chat with the seller.

In the Taobao app, the option to contact the seller is located below the product.

However, most Taobao sellers may not speak English, so you’ll need to use a translation tool to communicate with them. This should not pose too great a challenge. Generally, Taobao sellers have a good attitude towards buyers and provide decent service.

In summary, if you encounter any issues on Taobao, you should consider contacting Taobao’s customer service as a first step. Some of them can resolve the problem directly, or they will provide a solution. This aims to give you a friendly shopping experience.