The Warehouse - New Zealand

Currently, we do not offer international shipping services. Our shipping is limited to addresses within New Zealand.

Greetings New Zealand! The purpose of this application is to assist savvy shoppers in maximizing their shopping experience at The Warehouse - which is why you're exploring it, right? If you enjoy visiting our physical stores (we appreciate your presence!), simply open our app to locate nearby stores that have the items you are looking for in stock. You can also utilize our app to instantly check a product's price without having to locate a separate price scanner!

Interested in online shopping? This app provides direct access. Explore and purchase from a wide range of high-quality products at competitive prices anytime you wish, view our latest promotions while on the move, and save your preferred items for future reference.

Standard Delivery

Please allow one business day from completion of your order for picking and packing, from then your order will be passed onto our delivery carrier and become trackable.

Use the tracking information provided in your order confirmation email or text (if you have selected to receive text message alerts at checkout). If you have an account with us, you can also log in and see the details for your order.

If you have not received your order confirmation email, please check your junk/spam folder first.

When your items have been sent, you’ll receive a parcel picked up message containing a tracking ID number and link. You may receive several shipping confirmation messages to track your order - if your items must be sourced from multiple dedicated fulfilment locations or delivered by multiple carriers.

Your account – If you have an account, simply sign in and go to the ‘Your Account’ section to see updates on all your orders.

Oversized Delivery – For most oversized deliveries, tracking will not be available online and the delivery company will contact you directly to arrange an appropriate delivery time within 2-5 Business days. This is to ensure you are prepared to receive the goods at the door on the day they deliver. The rest of the oversized deliveries will follow the same tracking update as the Standard Delivery process above.

FAQs

Can I change or cancel my home delivery order?

If you wish to cancel or change your online order, please Contact us as soon as possible.

If you cancel before your order is dispatched, you will receive a full refund.

On the other hand, if your items have already been sent, your order can no longer be cancelled.

To return a product once your order arrives, please follow the Returns process. Please note that in such a case your delivery fee will not be refunded.

Can I cancel my Click & Collect order?

Yes, if you change your mind, you can request to cancel your Click and Collect order as long as it hasn't been collected. You can do this by following the 'need to cancel' link in your emails.

Once we have received your cancel request, we will send you another email to let you know if your items have been cancelled. Some items may not be eligible for cancellation through the 'need to cancel' link in your emails. This may include items that have been cancelled, or items that are being sourced from a different store and are already in transit.

Alternatively, if you are not able to cancel through the 'need to cancel' link, please Contact us as soon as possible.

To change what’s in your order you will need to do it in store and this is explained in the returns policy below.

If you cancel your order before it is collected, you will receive a full refund.

Please note that in such a case any Ship to Store fee or Oversized click and Collect fee will not be refunded.

For Returns and Refund details see Returns Policy and Money Back Guarantee