TicketOne.it - Event ticket purchases

With the TicketOne application, you will always be updated on must-attend events.

Your favorite artists, events in your city, news on shows that interest you, dates, times, and all relevant information: all with you at all times!

You will never miss the event you want to attend – you can buy tickets directly from the app wherever you are!

PROCEDURE TO REQUEST A REFUND

Whatever the reason for the postponement or cancellation of the event, the guided procedure to request a refund for a single ticket is unique and is illustrated and accessible at the following path CLICK HERE. Refund requests must be submitted by the deadline set by the Event Organizer.

In particular:

    1. Enter the requested data relating to your ticket and/or season ticket or vice versa your order number if during the purchase phase you chose collection at the event location as the delivery method;

    2. Click on “Add tickets” and, if the data is correct and the corresponding event is enabled for refunds, you will be able to complete your refund request;

    3. The procedure will formulate an error message both in the case in which incorrect data is entered, or if the terms for submitting the request have expired or not yet opened, and in the case in which the event is not enabled for refunds on the TicketOne systems as the refund operations have not been delegated to it;

    4. Once the refund request procedure has been successfully completed, you will be provided with a code relating to the refund procedure in the confirmation email that TicketOne sends upon completion of the procedure (visible in the blue rectangle under “PRATICA NR.”). This is the identification code to refer to in the event that it becomes necessary to contact customer service for questions relating to the refund procedure.

In the event that you have a paper ticket and the wording “digital ticket” is not present on it (see an example of digital tickets here), we inform you that, pursuant to art. 7 D.M. of 13/07/2000, in order for the refund request to be considered valid, the entry ticket(s) must be sent to TicketOne at the address indicated during the procedure within the indicated deadlines. In the case of non-digital tickets, therefore, refund requests that have not respected the return times of the original entry tickets will not be taken into consideration.

Payment methods accepted on TicketOne.it

On the TicketOne.it website, payment is allowed with:

- through credit cards from the VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, JCB, DINERS and POSTEPAY circuits.

- via Apple Pay/Google Pay, the payment system that allows you to make purchases using the cards saved in your Apple/Google account via your mobile device, such as your smartphone or smartwatch, using NFC technology.

- via PAYPAL, the online account that allows you to make payments online conveniently and safely both by credit card and by bank transfer from a traditional current account. With Paypal "Pay in 3 installments" you can easily pay for your purchases on the TicketOne website in 3 installments spread over two months. Paypal "Pay in 3 installments" is interest-free and has no management costs. Choose PayPal as your payment method, log in to your PayPal account and you will see the "Pay in 3 installments" option available if you and your purchase are both eligible. If so, you can request payment in installments in just a few steps and you will receive a quick response to complete your purchase. 

- Klarna is the innovative, easy and secure payment system that allows you to make online purchases and pay with convenient monthly installments. By choosing Klarna at checkout, you will have the option of splitting your payment into 3 interest-free installments to spread the cost of your purchase over time. The first payment will be made when the order is processed, while the other 2 will be taken every 30 days from a debit or credit card of your choice. You can always manage and monitor your payments from the Klarna app. To learn more about Klarna, visit the official website

Payment is allowed through the TicketOne Call Center 892.101 with:

- through credit cards from the VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, JCB, DINERS and POSTEPAY circuits.

Service Fees

Service fees:

TicketOne reserves the right to apply a service fee on each sale transaction, depending upon the agreements with the Organizers and whatever discretional. The amount of the service fees will be made explicit in the most suitable way according with the different sales channels used by TicketOne. The tickets price, such as Service Fee and Express Freight as well as any other different price indicated on the website, include the applicable VAT.

The service fees, if present, will be shown before the submission of your order in the shopping cart, on the page for order confirmation. So you are aware of the amout of the service fee you are choosing to use and you can leave the purchase if you think this amount is not suitable to the service offered.

Express Freight:

Shipping costs are € 9,99 for all deliveries within Italy.

    - Shipping costs are € 19,99 for all deliveries within Western Europe (AD; AT; BE; DK; FI; FR; DE; GR; IE; LI; LU; MC; NL; NO; PT; ES; SE; GB)

    - Shipping costs are € 29,99 for all deliveries to Switzerland, USA, and Canada.

    - Shipping to the rest of the world is charged at € 39,99

    if you select a Gift Packaging for the tickets, the shipping costs will have an additional charge of € 2,90.

The service fees, if present, will be shown before the submission of your order in the shopping cart, on the page for order confirmation and, after the order is correctly placed also on the order confirmation e-mail. Please be aware that shipping costs and service fees can vary in our partner shops.

eTicket

If you select the eTicket delivery method an additional service fee of € 2,50 will be charged for each order.

Stampa@Casa (Print@Home):

If you select the stampa@casa delivery method no additional service fees will be charged. If different price policy applies to specific events, the cost will be shown before the submission of your order in the shopping cart, on the page for order confirmation.

Collection at the Venue:

If you select to collect tickets at the Venue no additional service fees will be charged. The service fees for each order will be shown before the submission of your order in the shopping cart, on the page for order confirmation.

Ticket Redemption Insurance

Have you got a sudden flu? Have you got problems at home? Don’t worry with "Biglietto Sicuro"!

"Biglietto Sicuro" the new insurance coverage that guarantees the reimbursement of the total price of the ticket including charges in case of non-participation at event!

"Biglietto Sicuro" is an insurance product, must be purchased in bundle with the ticket for the event - concert, theater or sports, visit exhibitions or museums – and protects the buyer if it is unable to participate due to:

    - injury, sudden illness, death of the insured or a family member or a person associated with the insured;

    - serious complications during pregnancy;

    - damage to insured’s property caused by fire, explosion, storm, hail, lightning, flood, earthquake or criminal acts, perpetrated by third parties, provided that it is an extensive damage and that the insured is required by the Competent Authority to stay at their disposal;

    - Removal of the insured due to a new job for himself, his family or a partner - with a new home far more 100 km from the place of the event;

The maximum capital amount insurable is € 2.000,00 (two thousand).

Key features:

- Combined event search by date, location, interests

- Create your list of favorite artists with the help of the app's suggestions

- Ticket alerts and favorites list: receive news on artists in your music library or those you have marked with a heart symbol

- Online ticket purchase including seat selection on a seating plan

- Connection and sharing function to social media and other apps to share your passion with friends

- Preview of exclusive FanTickets

- Targeted notifications to keep you updated on your favorite events and interests

- Dedicated pages for artists and venues, with all details on your favorite events

- Download your printed ticket directly to your smartphone

- A new richer and clearer graphic design to stay updated on all events

- A new simple and quick purchasing process designed for your smartphone

- A new menu to effectively manage your profile and customize the app according to your interests

Thank you for choosing to use the TicketOne application. Your feedback, suggestions, and advice help us develop and improve our app.

If you enjoyed using the TicketOne application, please leave a comment!