Total Connect Comfort - Thermostat control & monitoring

The Honeywell Total Connect Comfort app enables users to remotely monitor and control their heating and cooling system from anywhere at any time. It is compatible with Honeywell Wi-Fi Thermostats, Prestige®, Prestige® IAQ, Wireless FocusPRO®, and EConnect™ Comfort Systems when used alongside Honeywell’s Internet Gateway.

Key features of the Honeywell Total Connect Comfort app include:

- Viewing and adjusting schedules for supporting thermostats

- Trying out the Demo Mode to experience thermostat functionalities before purchase

- Managing heating and cooling system settings

- Monitoring and setting indoor temperature

- Controlling system fan settings for compatible thermostats

- Adjusting humidifier and dehumidifier settings for compatible thermostats

- Checking a 5-Day weather forecast

- Monitoring outdoor temperature and humidity using an outdoor sensor

- Accessing multiple smart thermostats and locations if multiple systems are registered

- Viewing thermostat alerts such as high or low temperatures

- Automatically receiving updates for new app features

Whether for residential or commercial use, users can enjoy enhanced comfort and convenience with the Honeywell Total Connect Comfort app.

Introducing Total Connect Comfort

My Total Connect Comfort is Resideo's web portal allowing for remote access to Honeywell Home RedLINK enabled and/or Honeywell Wi-Fi thermostats.

When a My Total Connect Comfort account has been activated and registered to a Honeywell Home RedLINK and/or Honeywell Home Wi-Fi thermostat you have the ability to control your heating and cooling system settings, temperature, and various other thermostat features from your computer, smart phone, or tablet.

What’s in the new app release 3.5.0?

This update introduces the long-requested Auto Login feature, which allows you to bypass the login screen when Remember Me is enabled. If you manage multiple thermostats in your account, the app will automatically log you into the last thermostat you used. You can access your other thermostats through the menu on the upper left corner. Android users may notice a set of permissions when you first use the new version of the app. These are auto-generated by Google. They address some of the features you’ve been already using such as the ability to reach out to a contractor near you from the app. As we prepare Total Connect Comfort for future updates, we’ll continue to communicate what this will mean for you. We are excited about the potential for keeping you comfortable.

FAQ

What internet browsers are supported by My Total Connect Comfort?

The internet browsers supported by My Total Connect Comfort are:

- Microsoft Edge

- Firefox 4*

- Safari 5*

- Chrome 9*

If you are only able to see parts of the web site you may need to update your browser.

*Enhanced revisions also supported.

What mobile devices currently have apps available for My Total Connect Comfort?

Currently iPhones, iPads, Android phones and Android tablets are the mobile devices with an application for Total Connect Comfort. Visit the iTunes App store or Android Market to download the Total Connect Comfort app for your device

What smart phones currently have apps available for Total Connect Comfort?

The Total Connect Comfort application is available for Android devices with version 2.1 and higher and Apple devices with iOS 4.0 and higher. Visit the application market on your device and search for "Total Connect Comfort" to install the application.

User Guide

How do I contact Resideo for help & support with my thermostat or My Total Connect Comfort account?

For assistance please contact Resideo Customer Care at 1-800-633-3991 or via Chat for additional assistance.

How do I grant another user access to one of my locations?

To add a user to your My Total Connect Comfort account:

1. Click the My Account link at the top of the page.

2. Select Add User under the My User List heading. You will need to provide the new users email address and zip code as well as the location you would like the new user to have access to.

3. After providing all of the required information click the Save button at the bottom of the screen.

4. An account activation email will be sent to the new user with instructions for completing the registration process.

How do I remove access from one of my granted users?

To delete a user from your My Total Connect Comfort account start by clicking the My Account link at the top of the page. Next click on the Settings button located next to the name of the user you would like to delete. Once you are on the Edit User page you will click on the Delete button at the bottom of the page. Once you have confirmed the deletion of the user from your account the user will no longer have access to your My Total Connect Comfort account.

How do I delete a thermostat/gateway from my account?

To delete a thermostat/gateway from your My Total Connect Comfort account start by going to the My Locations screen. From the My Locations screen click on the settings icon of the location you would like to delete. You will then be taken to the location information page. Click on the Trash Can icon at the bottom of the page corresponding to the MAC ID and CRC for the thermostat/gateway you would like to delete. Once you have confirmed that you would like to delete the thermostat/gateway from your account the thermostat/gateway will no longer be viewable from the My Locations screen and will no longer be associated with your account.