touch Lebanon - Local travel guide

Access your touch account from anywhere at any time!

Utilize the user-friendly touch app to oversee your services, send SMS for free, top up your credit, check your bill, transfer credit, seek assistance and much more – all with a simple touch.

touch stands out as Lebanon's primary mobile and data service provider with a customer base exceeding 2 million, under the ownership of the Republic of Lebanon.

Billing and Payment

Billing cycles and charges

As a new customer, you will be assigned one of two billing cycles: cycle 1 or cycle 2. 

- Cycle 1 ends on the 15th of every month (midnight).

- Cycle 2 ends on the last day of every calendar month (midnight).

Invoices are issued on a monthly basis including:

- Subscription fees [line and any extra service(s)] are billed 1 month in advance.

- Usage charges are billed for the same period during which they were incurred.  

- Prorated charges when you add or change a service. 

Example: the invoice for a line with the following details would amount to $15.35

- Line activated on April 10. 

- Set to billing cycle 1. 

- Subscribed to the Star package ($1.67/month) on April 13. 

- Incurred call charges worth $6 between April 10 and 15. 

- Invoice details:

Advance subscription fees

- From April 16 till May 15 (line subscription): $5

- From April 16 till May 15 (star package subscription): $1.67

Prorated subscription fees 

- From April 10 to April 15 (line subscription): $1 ($5 x 6/30)

- From April 13 to April 15 (star package subscription): $0.167 ($1.67 x 3/30)

Usage charges

- From April 10 to 15: $6

Sub Total:  $13.83

- VAT (11%): $1.52

- Total:    $15.35

Need to Know

Upon receipt of the Payment Notification SMS, make sure to settle your invoice within 24 hours to avoid line disconnection.

If invoice is unpaid, the line will be partially disconnected (i.e. cannot make calls, can receive calls) for 10 days after which it will be completely disconnected (cannot make nor receive calls) for 20 days.  If the unpaid dues are still not settled, the line will be switched to Pre-deactive status for 45 days after which it will be deactived.

A $4 fee (VAT Excluded) applies whenever reconnecting a line from Suspend or Pre-deactive status.

Upon reactivating a line from Deactive status, line fees apply.  

Useful tips 

Download the touch self-care app and monitor your usage on-the-go. At anytime, you can either dial 114 ($0.14/call) or send an SMS ($0.07/SMS) to 114 including the word "Bill" to get an update on your usage. 

Send an SMS (free of charge) to 1180 for data consumption checking and to 1100 for bundle consumption checking.

Keep an eye on the High Usage SMS sent by touch whenever you approach your line consumption limit.

For an online copy of your invoice, sign in and benefit from the free e-bill notification service, or visit any of our service centers.

FAQ

How can I activate CLIR?

If you hold a prepaid line: Send an SMS to 1188, including “CL” or via touch mobile app/website.

If you hold a postpaid line: Via touch mobile app/website or by contacting any Customer Care channel (Live Chat, our Service Centers etc.).

I tried to activate this service during my grace/barring period but I received no answer?

If you hold a prepaid line: You cannot subscribe to the CLIR service during your grace period, however if the service is already active, it will be automatically renewed during the grace period, if there is enough credit.

If you hold a postpaid line: You cannot subscribe to the CLIR service during the barring period of outgoing calls. You should settle your dues in order to be able to add any service.

How can I transfer credits?

You need to send a message to 1199, including the number to transfer credit to, followed by the letter T and the amount of whole dollars between $0.5 and $3. Each transaction will cost you $0.14 + the applicable SMS rate. Example: 03xxxxxxT1 or 70xxxxxxT1 or 71xxxxxxT1 etc. for a $1 transfer.

Why can’t I transfer credit successfully?

Please make sure that: The message center number saved on your mobile phone is: 009613996060. Both lines are not in the Active period. The prepaid line transferring credit should have a minimum remaining balance of $0.54 after the transfer is done.

When I send credit, I receive the following message, “Invalid message”. What’s wrong?

When sending credit, write the mobile number, followed by the letter “T” and the amount to be transferred in dollars (can transfer 0.5, 1, 1.5, 2, 2.5 or 3 dollars per transaction). Example when sending $1: 70xxxxxxt1 or 03xxxxxxT1.