Tripadvisor - Travel reviews & recommendations

Tripadvisor is a leading travel advisory platform, it brings together individuals, interests, and destinations. Our mission is to enhance your travel experience, from initial planning and reservations to the actual journey. The app empowers you to maximize your trips, whether you are in the midst of planning or already en route. Access recommendations on accommodations, activities, and dining establishments based on insights from millions of fellow travelers. Secure attractive hotel deals, book memorable excursions, secure restaurant tables, and explore exciting venues nearby. Whether you're organizing a leisurely getaway or an adventure-filled expedition, the Tripadvisor app simplifies the planning process for you while simultaneously enabling you to assist others along their travels.

AVAIL TRAVEL ASSISTANCE

• Browse through millions of user reviews covering hotels, eateries, tours, attractions, and various experiences

• Explore informative articles and tips authored by travel pundits to uncover novel ways to explore a destination

• Snag amazing offers on highly-rated hotels, tours, activities, and more

• Locate exceptional dining options in close proximity and make easy restaurant reservations

STREAMLINE YOUR TRIP PLANNING

• Harness the power of the updated Trips feature to compile saved hotels, restaurants, and activity listings

• Receive tailored suggestions through the cutting-edge AI-driven itineraries (currently in beta phase)

• View all your saved items on a personalized map

• Collaborate and share with your travel companions

• Easily access mobile tickets for reserved tours, attractions, and other planned activities

ENRICH FELLOW TRAVELER EXPERIENCES

• Contribute your own reviews and photos of visited spots to offer guidance to fellow globetrotters

• Participate in discussions and provide answers to queries in the Tripadvisor community forums

FAQ

Refunds & cancellations

    - Cancel my vacation rental booking

Go to your Inbox and open the payment receipt for the booking.

If you want to make a change to your booking, including editing dates or number of guests, you don’t have to cancel. Contact the owner with your request by sending them a message. They might be able to make the changes online.

Before canceling your booking, please read the Cancellation policy, which outlines the cancellation conditions. You will be shown the cancellation timeline for your booking and if you will be due a refund. By canceling, you agree to the conditions of the owner’s cancellation policy, you can view this in the booking receipt.

If you do decide to cancel, select Cancel booking and follow the instructions. Once your booking has been canceled you’ll receive a confirmation email.

If your holiday wasn’t booked through our website then you’ll need to contact the property owner/manager directly to cancel your booking.

    - Understanding your refund

Any refund depends on the cancellation policy for that booking. Go to your Inbox where you can view the cancellation policy and see if you are due a refund.

The owner chooses their cancellation policy, so if you have any questions or would like to discuss a possible refund with them, you can do so through your Inbox. Please note that any refunds outside of the cancellation policy are entirely at the owner or property manager’s discretion.

Didn’t book online? If you paid the property owner/manager directly, they will process any refund due. Contact them for details.

    - The owner wants to cancel my booking

We’re sorry your booking is going to be canceled – we know how disappointing this can be.

If your booking hasn’t been canceled yet:

Firstly, wait to receive confirmation of the cancellation, as the owner may change their mind.

If they do decide to cancel your booking and you paid through our website, you’ll receive an email confirming the cancellation and when your refund will be processed (if applicable).

Remember: if the owner needs to cancel your booking, they should do so themselves via our platform.

If your booking has already been canceled:

Need to find another holiday rental? Contact our Reservations team who can help you find an alternative place to stay.

Visit your Inbox for more details about your canceled stay and any pending refunds.

    - Receiving my refund

Please note that if you cancel your booking, any refund due is determined by the cancellation policy conditions*. You can see your booking cancellation policy in your Inbox.

* If your booking was accepted less than 24 hours ago and your stay is 60 days or more away, then the cooling-off period will apply and your booking will be refunded in full. You can view what refund you may be due in your Inbox.

If the owner cancels your booking, you will receive a full refund of the payment you’ve made for your booking.

The time it takes to process a refund depends on how you paid for the booking.

If you used PayPal, you’ll typically see the funds in your account within 24 business hours of the refund being initiated. If you used a credit/debit card, it can take up to 10 business days for the refund to arrive in your account (depending on the card provider).

Please note: All refunds go back to your original payment method. If you used different payment methods to pay for your booking, you might receive a split refund.

I Paid the owner/manager directly

Please contact the owner/manager to find out when you’ll receive your refund. You may find details in the rental agreement if you have one.

II Damage deposits

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged if the owner reports damage and their claim is successful.

Learn more about damage deposits here. Kindly refer to web: https://www.tripadvisorsupport.com/hc/en-us/articles/115000316528-How-do-damage-deposits-work-for-travelers-

    - Cancel my booking request for a vacation rental property

If you'd like to withdraw a booking request that hasn't yet been accepted, you'll need to ask the property owner/manager directly.

You can contact them by clicking Send message on their property listing or by sending them a message through your Inbox.

    - Get my money back for my declined rental booking request

We’re sorry your booking request was declined – please rest assured that you haven’t been charged a penny.

If you have questions about why your booking request was declined, please contact the property owner/manager directly. You can also go to your Inbox to check the details of the booking request and contact the owner.

I Don’t worry – you’ve not been charged

When you make a booking request, your payment is simply held by your bank until the owner accepts your booking. In this case, the owner has unfortunately declined the booking, so we’ve told the bank to release your payment.

    · The pre-authorised payment will usually appear in the pending section of your credit card or bank account.

    · When the pre-authorised payment is released, it may appear as a refund on your statement, or the original held payment will disappear entirely.

Please note: It may take up to seven working days to release the pre-authorised payment, depending on the processing time of your bank/credit card account. Please contact your bank directly for more information – you can use your confirmation email about the declined booking as proof (if required).

II Finding a new rental

To find a new rental for your stay, search here. Kindly refer to web: https://www.tripadvisor.com/Rentals

Alternatively, you can find more help and information about our booking process here. Kindly refer to web: https://www.tripadvisorsupport.com/hc/en-gb/articles/115013199287-How-do-I-book-a-rental-

    - Claim a refund

If you’re expecting a refund following a cancellation or waiting for your damage deposit, you can check the payment status in your Inbox. 

Please note: Refunds can take up to 10 days to reach your original payment method.

If, following your stay, you feel you’re due a full or partial refund due to issues or problems at the property, contact the property owner/manager through your inbox. You can then present them with any evidence you may have to support your claim.

II Homes covered by Payment Protection

It's very rare for something to go wrong, but if you're unable to gain access to the property-- and have exhausted efforts to resolve the matter with the property owner--you need to call us on +44 (0)2037015375 on the first day of the rental period.

Remember: to qualify for Payment Protection you must have booked and paid online through our site. Read the full terms.

II Homes not covered by Payment Protection

You’ll need to contact the property owner/manager to resolve the matter with them. See your booking contract (if you have one) for the terms and conditions.

    - Booking Cancellations

We get it, plans change! In most cases, you can cancel your booking for a full refund up to 1 day before your activity. However, please check the “Terms and Conditions” section of your ticket for the detailed cancellation policy for your specific activity.

To cancel your booking:

    · Go to your Bookings page

    · Find the booking you need to adjust.

    · On the right side, you will see links where you can view/print your ticket, change date or cancel your booking.

    · Click the 'Cancel Booking' link.

    · You will see the price paid along with the refund amount due prior to finalizing the cancellation.

    · Once you are ready to cancel, click 'Cancel Booking.'

    · You will receive a confirmation email when your cancellation request has been completed.

NOTE: The 'Cancel Booking' option will not be available if your tour/activity is designated as 'Non-Refundable' as these reservations cannot be canceled or changed.

For More Info, please check the Support Center at web: https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/460. If you need help, please fill in the Custome Service Chart refering to web: https://www.viator.com/?module=hc-message-us&channel=CUSTOMER&demandDriverId2=Customer_Service.Booking_Prebooking_Inquiries