True iService - Bill pay assistant

So, get this - I've been dealing with the most terrible app. It just won't start up correctly, and I've been staring at this loading screen for over an hour now. I've attempted to close and reopen the app, but no luck. So now, I'm going through the whole process of uninstalling and reinstalling it...what a pain!

To start, the app works pretty well for me because I can pay my True mobile and internet bills easily and keep an eye on my data usage. But let me tell you, the app is jam-packed with ads, offers, discount pop-ups, and banners - there are just too many of them! All this clutter and constant bombardment with promotions is seriously distracting and annoying. Because of this overwhelming design and all these unnecessary financial choices, I'm knocking off 4 stars from my rating. However, I'm not giving it a zero because, like I mentioned, it does serve its main purpose of helping me pay my bills.

Paying bills through the app is super handy! It's a real time-saver not having to run to the store each time. I can even cover someone else's bill with just a few taps. Definitely giving it a solid 5-star rating!

It's frustrating when you can't use another number that already has load on it. Those annoying apps can be such a pain, right? Why can't they just let you switch easily, especially when you're trying to make a video call? TRUE-H needs to do something about this. It feels like they're just trying to scam us out of our load.

Ugh, I'm having trouble logging in. Every time I try, it just keeps saying "looks like something went wrong, please try again." Talk about a waste of time!

The quality of the application is really terrible. It's so hard to even open it, and contacting customer service is even worse. I had to wait for about an hour with only 5 people ahead of me, and then it got stuck!

I tried to log in with the correct OTP, but it still wouldn't work. It's frustrating because it seems like the team isn't paying attention to the negative feedback and hasn't made any improvements.

Oh no, it sounds frustrating that you're unable to switch the language from Thai to English on your device. It's preventing you from topping up or using certain functions due to a bug. That must be really inconvenient for you!

It seems like every time I want to use this app, there's a new version waiting to be updated. Seriously, it feels like every few weeks I have to go through the whole update process all over again. It's like the management behind this app has no idea what they're doing.

I had such a frustrating experience with customer service the other day! I had to wait for what felt like ages before actually speaking to someone. And then, when I finally got through, I had to repeat the same complaint about 3 or 4 times before they even took any action. For instance, when I requested a bill in English, it took them three billing cycles to finally send me one in English, even though I had asked for it right when I signed up. And there was this whole thing with the sales agent promising us some free channels, but when the connection was made, we were told that wasn't true at all. It was so misleading and frustrating, honestly.