TrueID - Online streaming entertainment platform

TrueID application is uniquely crafted to serve as a fully-featured curated platform. Immerse yourself in a meaningful journey and indulge in meticulously selected content, either by yourself or with your chosen community.

Video Content

• Dive into handpicked movies, series, and shows; an extensive collection of local and international content spanning Hollywood, Thai, Chinese, Awesome Anime, and exclusive TrueID Originals without any cost.

Text Content

• Stay informed with the latest global news. Stay abreast of trending topics in food, travel, entertainment, and beauty on a daily basis. Explore the newest advancements in technology.

About TrueID TV box

- Feel the crowds roar with the best TV resolution

- Watch replays of EPL goals and highlights of all matches anytime.

- Two teams playing at the same time？Watch them both.

 -Follow the latest happenings of your favorite team.

 -Live chat with other sport fans

- Set reminders of upcoming matches

- Setup TrueID TV app on streaming device or smart TV

You can download and install TrueID TV app as follows:

    1. From home of Android TV, go to "App"

    2. Select Google Play Store app

    3. Go to "Search" at the top of the display and type in "TrueID TV"

    4. Select the app and select install, then follow the instructions on your screen

TrueID+ Benefits

- No ads for content with TrueID+ logo

- Selected movies, series and more

- Access 2 devices simultaneously on TrueID

- Watch anytime, anywhere on TrueID app, website, TrueID TV box

Troubleshooting of the app

How to fix when using TrueID application, bounce, hang or App Crash

If customers open the TrueID application or press the menu on the screen and encounter the problem of the application hanging on a white screen, bouncing, not working or App Crash, we have the following initial recommendations:

Method 1 Check if the application has been updated to the latest version.

The steps to check are as follows:

    1.1 Go to More

    1.2 Select Settings

    1.3 "About this app" menu - Check the latest version

Method 2 Kill the App

The steps are as follows:

    2.1 Kill the App or close the TrueID application

    2.2 Open the app again

    2.3 Log out

    2.4 Wait about 5-10 minutes and log in again

Method 3 If using an Android mobile phone, the steps are as follows:

    3.1 It is recommended to clear the application data or Clear data (as shown in the picture below)

    3.2 Delete the application and turn off the device

    3.3 Turn on the device again And reload the application, then log in to use it again.

Method 4 Use via web browser temporarily. Click here to access trueid.net

Note: Using via web browser for customers using Android mobile phones with versions lower than 8.1 that cannot update the TrueID application version until the customer updates the Android system version to 8.1 or higher.

Method 5 Update the web view and Google Chrome on the Play Store to the latest version Android System WebView - Apps on Google Play

Can't register for TrueID, what to do?

If customers want to register for a TrueID account and encounter problems with OTP and it hangs or the app crashes, we have some basic advice for you to try first.

    1. Kill App (close the app) -> Open the app again -> Log out -> Wait for about 5-10 minutes and then log in again or

    2. We recommend registering or using via a web browser

    3. If customers use an Android phone, we recommend Clear Cache (clear cache) at the Play Store by following these steps: 1. Settings -> Select Apps -> Select the Google Play Store app -> Press Storage > Press Manage Data (CLEAR DATA) 2. Delete the app and turn off the device. 3. Turn the device back on and have the customer download the app again and log in to use it again.

How to clear data

How to solve the problem of broken images, lines in images, and slower sound than the image

While watching live TV, watching movies, or watching series on the TrueID application, there is a problem with broken images, lines, and slower sound than the image. We have a preliminary solution to this problem according to the steps below.

10 frequently asked questions about using the TrueID application and how to solve basic problems as follows:

Q1: What to do if you forget your TrueID password?

A1: Easily log in to the TrueID system. 

Q2: How to fix the TrueID application if it crashes or freezes?

A2: Basic advice when you encounter problems with the application crashing and not working. 

Q3: Unable to make free calls via the app or unable to use Calls/Chats

A3: Basic solutions if you cannot make free calls or chats via the TrueID application. 

Q4: How to apply for TrueID?

A4: Easily apply for TrueID in just 2 steps on the TrueID application. 

Q5: How to verify your identity or register a True SIM?

A5: Verify your identity or register a True SIM (Top-up) by yourself 

Q6: If you want to use the TrueID application, what version of iOS or Android do you need?

A6: The new version of the TrueID application will support iOS 14 (iPhone 6s, iPhone 6s Plus and above) or Android version 5.0 and above.

Q7: Can you download movies from the TrueID application and store them?

A7: You cannot download movies as files because there is a copyright issue from the Content Provider.

Q8: Is there a charge for watching content on the TrueID application?

A8: The TrueID application is free to download and free to register for all networks without having to pay additional membership fees. There will only be data internet. The normal service fee will be charged according to the package that the customer has subscribed to with the mobile operator.

Q9: How do I enter the promotion code in the TrueID application?

A9: How to enter the promotion code (Promo Code) on the TrueID application? 

Q10: If you want to check which packages you are currently subscribed to, how do you buy more or cancel in the TrueID application?

A10: How to check the packages on the TrueID application? 

Gaming

• Delve into Exclusive and Engaging Games. Enhance your skills and elevate your joy through our TrueID Game Library.