Türk Telekom - Turkish telecom services

Introducing Türk Telekom

The Türk Telekom app is available 24/7 to cater to all your needs! Easily and securely manage your transactions via the app. With just a few taps on your device, you'll never have to worry about exceeding your limits or unraveling the mysteries of your phone bill again. Join the countless users who have already ditched the confusion and embraced the ease and convenience of our user-friendly app. Say goodbye to the headache and hello to a simpler, smoother mobile experience!

Functions

• Check your tariff and package usage, view your current balance/invoice, and earn bonuses like GB, minutes, and more through the weekly updated Sil Süpür game under the Usages section of your mobile account.

• Utilize the Transactions menu for convenient bill payments, invoice details review, managing settings, tariff and package inquiries, top-ups, view line settings, and much more.

• Explore suitable tariffs/packages, discover digital services, and exclusive offers in the store section. Benefit from discounts on popular brands and participate in Bi’Dünya Opportunity campaigns.

• Swiftly access common activities like bill payments, top-ups, and package purchases through Quick Transactions.

• On your home internet account page, find campaign specifics, package speeds, and commitment end dates. Enjoy special deals when approaching contract expiration.

• Manage invoice details, set up automatic payments, alter invoice preferences, access packages/campaigns, and more under the transactions menu.

• Renew commitments with application-exclusive deals or switch to faster packages using the store section.

• Access bill payments, commitment renewals, and speed upgrades quickly through Quick Transactions.

Furthermore, across all accounts:

• Discover advantageous offers and insights about Turk Telekom products/services in the Stories section.

• Consolidate multiple Turk Telekom subscriptions within the Account Management area for seamless control of accounts. Easily manage mobile, internet, Tivibu IPTV, and home phone services from a single application.

FAQ

What do I need to do to cancel my line?

You can get detailed information about line cancellation from Türk Telekom Customer Services at 444 1 444.

You can only make a preliminary application regarding line cancellation through the Online Transaction Center.

When you want to cancel your line, you can submit your request by calling Türk Telekom Customer Services while having the number you want to make a transaction with, or you can submit your written application via one of the channels of Türk Telekom Offices and Stores, e-mail, fax, our KEP address or turkiye.gov.tr e-government website. You can forward it to us.

Your line will be canceled within 7 days from the date your request is received from our Customer Services or your written request is received by our company.

If you would like to apply for line cancellation by coming to the nearest Türk Telekom Offices and Stores in person or with a Power of Attorney; When applying in person, simply fill out and sign the line cancellation form. Your identity document will be checked and your application will be received.

In applications to be made through a proxy, special authorization is required in the power of attorney. It is necessary to specify the line cancellation process to be performed or to clearly state that authorization is given for all kinds of transactions with telecommunication companies. The line cancellation application will be received by checking the proxy identification document.

If you want to apply for line cancellation via fax, you can send a fax to 0212 4786898 by writing and signing your request, the phone number(s) you want to cancel and your current contact information on your ID photocopy.

If you want to apply for line cancellation via e-mail, you can write and sign your request, the phone number(s) you want to cancel and your current contact information on the photocopy of your ID card, then scan it and send it to our e-mail address bilgimobil@turktelekom.com.tr from your e-mail address registered in our systems. Applications made via e-mail must be made from your e-mail address registered in our systems. If your e-mail address is not registered or needs to be updated, you must first update your information from Türk Telekom Customer Services or Türk Telekom Offices and Stores.

If you have a KEP (Registered Electronic Mail) address, you can write and sign your request, the phone number(s) you want to cancel and your current contact information on your ID photocopy, then scan it and send it to ttmobil@hs03.kep.tr .

If you are a citizen of the Republic of Turkey, you can also apply through turkiye.gov.tr e-government portal.

CONTACT

Email: appsupport@turktelekom.com.tr

Add: TT Mobil İletişim Hizmetleri A.Ş. Gayrettepe Mah. Yildiz Posta Cad.
No:40 Bodrum Kat Oda No:13 Beşiktaş/ İstanbul Türkiye

Help Center: https://www.turktelekom.com.tr/yardim/

Individual Call Center: 444 1 444. You can get information on all matters from customer service.

Turk Telekom Stores: Türk Telekom serves you with its 6600 stores, find out at https://www.turktelekom.com.tr/destek/iletisim/telekom-ofis-ve-magazalar.

Suggestion and Complaint Record: Write to us for your suggestions and complaints at https://onlineislemler.turktelekom.com.tr/bize-ulasin/