Turkcell North Cyprus - Telecom services & products

With the Turkcell North Cyprus app, you can easily and conveniently monitor your usage, view and pay invoices, top up your account, purchase packages, shop for electronics, and more at high speed.

Common Questions:

1. What are my profile information?

Your profile information consists of your personal information in your profile. These are your home and work telephone number, your e-mail address and profile picture. To access your profile, visit main page and log into your profile .

Go to ''My Account'' and click on ''My Settings''. You can access your profile page where you will find your personal information by clicking on ''Line Options'' menu located on the left hand side of the page that will open up. To find out how to change your profile information.

2. How can I change my profile information?

     STEP1: Log into your account.

     STEP2: Go to ''My Account'' section in the main menu. You can view your profile details on the page that will open, the information that can be changed has a pencil icon underneath, when you click on the pencil option, all you need to do is to enter the new information and click on save.

     STEP3: You can update all the information listed except for your name, surname and id number.

     STEP4: You may also upload a profile picture or update the existing one by clicking on the photo area on the left. Once you have done editing the information, click on the ''Save'' button to update your information.

3. What are the alternatives for an identity card?

   - TRNC ID Card

   - Turkish Republic Identity Card

    -Driving Licence

   - Passport

   - Turkish Armed Forced Identity Card

   - If you have appointed a person as an agent, a notarial warrant or ID of agent

4. How can I log into My Account?

Our individual customers can log into My Account from the web using their super password or one-time password. Our corporate customers can log in using their super password.

The owner of the cellular phone line has passed away; how can I have the line registered on my name?

To register the line on your name, you need to visit one of our Kuzey Kıbrıs Turkcell Branches together with the death certificate.

5. Is there a fee to transfer a postpaid line to a prepaid line? 

Yes, as a new sim card is given while transferring to a prepaid line, sim card fee is charged.

Key Featurese:

- Load Credits and Packages

You can utilize the Turkcell North Cyprus app for both credit top-up and package top-up procedures. In the "Load Packages" section, you can browse through the special offers available for you, including digital options, and carry out your credit/package top-up transactions.

- Shake and Win Surprise Gifts!

By engaging in the "Shake & Win" campaign via the Turkcell North Cyprus app, you have the chance to win various gifts such as internet data and minutes every week.

- Invoice Inquiry and Online Bill Payment Transactions

For Kuzey Kıbrıs Turkcell postpaid line users, the Turkcell North Cyprus app enables easy and secure access to bill inquiry and online bill payment services.