Vianet - TV & internet service

Vianet Mobile App is a self-service tool designed for Vianet Customers that offers various functionalities to assist them in managing their services effectively. With the Vianet Mobile App, customers can perform a range of actions such as requesting support, making payments, ordering ViaTV, and gaining rewards through referrals.

Vianet is a leading global broadband provider that offers high-speed Internet service to consumers in the Middle East. Our service is based on a unique Internet protocol that allows us to deliver a much faster online experience than others. This app is our self-service tool that helps our customers to manage their services, request support, renew and make payments, order ViaTV, refer to get rewards, and much more.

What you can do with Vianet Mobile App:

Easily reach out to us for queries or support:

You can create a ticket, view status updates and chat with our customer care team, or check your connection status to check your device status, account status, optical power, and incidents.

Receive quick notifications from Vianet:

We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers, etc.

Here's a breakdown of what customers can do through the app and why it is indispensable for Vianet customers:

1.Query and Support：

- Create tickets, track status updates, and chat with customer care.

- Check connection status for device, account, optical power, and incidents.

2.Notifications：

- Receive timely notifications on network issues, maintenance, offers, and more.

3.Referral Rewards：

- Easily refer friends and earn rewards.

- Access and utilize reward points within the app.

4.Billing and Payment：

- Review pending and past bills.

- Make online bill payments.

- Renew services conveniently.

5.Account Management：

- Track expiry dates and package details.

- Monitor data usage.

- Update contact details and upload required documents.

6.Service Control：

- Manage WiFi Router settings like password changes and device monitoring.

- Modify WiFi Channel and more.

7.Account Management：

- Add, edit, delete multiple accounts.

- View service status across multiple accounts via the switch user feature.

The Vianet Mobile App provides a comprehensive platform for customers to handle their Vianet services seamlessly, ensuring efficient management and engagement with Vianet's offerings.