Virgin Plus My Account - Manage account easily

The Virgin Plus My Account application allows users to conveniently manage their account anytime, anywhere from their mobile devices. Users can perform various tasks such as paying bills, checking usage statistics, purchasing travel passes, and more.

Why Choose Virgin Plus My Account

Easy options to pay your bill

Check your balance, make a one-time credit card payment, or set up auto payments so you can put your feet up.

Keep an eye on your usage

Stay on top of your talk time, and texts and data with usage tracking.

Heads-up! Don't forget that usage figures are updated approximately every 4 hours.

Manage your add-ons on the fly

Add or remove add-ons like a travel day pass or extra data from anywhere. Mix up your My Buddies numbers once per month for free.

Use it where you want it

Download it on your smartphone or tablet and get speedy access to your account.

Data Plans

4G Nationwide data plans

    60GB data, talk & text

4G LTE network access speeds of up to 150 Mbps

Unlimited Canada-wide calling & texting

Unlimited Canada-U.S. calling and texting

Unlimited international texting from Canada

Call Display, Voicemail, Call Waiting and Conference Calling

Hotspot capabilities tooltip

$54/mo

    40GB data, talk & text

4G LTE network access speeds of up to 150 Mbps

Unlimited Canada-wide calling & texting

Unlimited international texting from Canada

Call Display, Voicemail, Call Waiting and Conference Calling

Hotspot capabilities tooltip

$49/mo

    20GB data, talk & text

4G LTE network access speeds of up to 150 Mbps

Unlimited Canada-wide calling & texting

Unlimited international texting from Canada

Call Display, Voicemail, Call Waiting and Conference Calling

Hotspot capabilities tooltip

$44/mo  

5G Unlimited nationwide data plans

Unlimited nationwide75GB 5G data*

    75 GB at 5G network access speeds of up to 250 Mbps

Unlimited Canada-wide calling & texting

Unlimited international texting from Canada

Call Display, Voicemail, Call Waiting and Conference Calling

Hotspot capabilities tooltip

* Up to 250 Mbps. Reduced speeds thereafter of up to 256 Kbps.

$65/mo

Guide to use the app

How to reset my password

Step 1 of 7

Launch the My Account App.

Step 2 of 7

If you have your mobile data turned on, youʼll land on the overview page. Touch the LOG IN button. Once you are on the log in screen, Touch Forgot username or password? . If you have your mobile data turned off, youʼll land on the log in screen and all you have to do is touch Forgot username or password?.

Step 3 of 7

Enter your mobile number/account number or the email address you use to communicate with us, then touch CONTINUE.

Step 4 of 7

If you have a My Account profile associated with your account or email address, we'll send you an email with a link to reset your password. If you don't have access to that email address, touch Recover via secret question.

Step 5 of 7

Enter the answer to the secret question you set up when you created your profile. Don't worry, it's not case sensitive. Touch CONTINUE.

Step 6 of 7

Type in your new password, following the password rules on the screen.

Step 7 of 7

A confirmation email will be sent to the email address associated with the profile. Touch VIEW MYACCOUNT to manage your services, or you can update your secret questions by touching ADD ADDITIONAL RECOVERY OPTIONS.

How to view usage

Step 1 of 11

Launch the My Account App.

Step 2 of 11

Enter your Virgin Plus number or username and password and click Log in

Step 3 of 11

Touch Usage.

Step 4 of 11

Your usage overview is displayed. Additional details about each usage type can be seen by tapping on the desired type. Touch Data.

Step 5 of 11

Your Data usage is displayed. Touch the usage period drop down menu to pick a date range from the past.

Step 6 of 11

Other types of usage you can view are Voice, Long distance, Text. Touch Voice.

Step 7 of 11

Your local calling usage is displayed. Touch the usage period drop down menu to see information from the past.

Step 8 of 11

Touch Long Distance.

Step 9 of 11

Your long distance usage is displayed. Touch the usage period drop down menu to see information from the past

Step 10 of 11

Touch Text.

Step 11 of 11

Your text usage is displayed. Touch the usage period drop down menu to see information from the past.

Attractive Points:

- New feature! Users can now change their monthly plan directly within the app.

- Access account balance, view, download, print, and settle bills.

- Effortlessly monitor travel usage.

- Keep track of wireless and internet usage.

- Easily add or remove extras like Travel Passes for roaming.

- Review plan details and access support within the app.

Important note: No data charges apply when using the app on 3G/4G/LTE networks. The My Account app is exclusively for monthly members. Prepaid customers can manage their accounts at virginplus.ca/prepaidlogin.

To learn more about app permissions, visit virginplus.ca/privacy.

For app assistance or troubleshooting, contact: VPAppSupport@VirginPlus.ca