Voi - Scooter rental & sharing

Rent an e-scooter or e-bike with a simple tap on your phone, and reach any part of the city in just minutes. All you have to do is download the free Voi app, set up an account, and start rolling!

A MODERN WAY TO TRAVEL

Voi offers a fresh level of transport for urban residents seeking flexibility without harming the environment. Ditch the subway, bus, or car (and avoid the parking hassle!) for a shared electric scooter or e-bike and glide through the city in style, all while leaving behind zero carbon emissions. Cruising on an e-scooter or e-bike is the perfect way to discover a new city or see your hometown from a different angle.

What do the different zones in the Voi app mean?

To ensure safe operations, we created different types of zones in the Voi app. These zones were decided with the support of local authorities and based on the accessibility of the areas, traffic intensity, infrastructure, demand, etc. Learn more about our zones below.

Slow-Speed Zones - The yellow areas on the Voi map are slow zones. These are mapped out in certain areas where you shouldn’t ride as fast, and where your Voi e-scooter will automatically run slightly slower. Whether you’re inside a slow zone or not, you should always be aware of your surroundings, pedestrians, and other road users.

Great Parking Spots - Green areas marked with a P are prime parking spots. If you park here, you’ll get a credit to use toward your next ride.

Mandatory Parking Spots - In some cities, you’re only allowed to park in conveniently located, designated parking spots (indicated in blue). Plan your journey before you ride to find the best spot at the end.

No Parking Zones - It’s not appropriate or permitted to end your ride in certain places. That’s why we have no parking zones, where you won’t be able to end your ride. Leaving a scooter in one of these areas will lead to a penalty of £25.

No Riding Zones - The grey areas are no-riding zones. You must not ride or park a scooter in these areas.

Outside the Voi Zone - It’s against the rules to ride a Voi outside the Voi Zone. A thick red line delineates the end of the Voi Zone from the surrounding area. Your scooter will come to a complete stop, and you won’t be able to end your ride. Move it to a place where you’re allowed to park. Leaving a scooter outside the Voi zone will lead to a penalty of £25.

How it works

1. Get the app and create an account.

2. Locate a nearby vehicle on the map.

3. Unlock it by scanning its QR code.

4. Hop on and get anywhere in a flash.

Users Guide

1. How do I park a Voi?

Before parking, consider the following: 

Am I obstructing a pedestrian walkway, cycle lane, crosswalk, driveway, or building entrance?

Am I parking on private property? 

Is this location inaccessible to others who may want to use the scooter? 

All of these are significant no-nos. While some individuals might find it amusing to park scooters in inaccessible locations or throw them into waterways, riders may incur fines, bans, and other forms of prosecution for vandalism and poor parking behavior. 

Here are some tips on how to park correctly: 

Park on the street along a pavement, parallel and close to a wall, in a bike rack, or within a designated parking zone. Please refer to the specific parking rules for your city on our website;

Use the kickstand to ensure the scooter remains standing upright; 

Ensure not to block any access ramps, bus stops, crosswalks, or entrances, or in any other way obstruct public areas; 

Pay attention to the red areas on the map (no-parking zones where you won't be able to park) or the mandatory parking spots (in selected cities).

2. The app won’t let me end my ride, what do I do?

The most important things to check if you are having issues ending your ride are:

Check if you are in an allowed parking spot. If you’re not in an allowed parking spot, use the app to locate the closest allowed parking area and bring the scooter there to end your ride. 

In some cities, you may have designated parking spots that you must park at whereas in other cities, you can park anywhere so long as it's not a no-parking zone or no-riding zone. You can check our website to find the specific parking rules for your city.

If you're in a city where you must park at a designated parking spot, these spots will appear as a blue 'P' in the app:

If you're in a city where you can park anywhere except for in no-parking zones or no-riding zones, make sure to avoid the red or grey areas in the app:

Make sure you’re standing right next to the scooter.

Restart the app and try ending the ride again.

Make sure you have the latest version of the app installed.

If you’re still unable to end your ride after checking each of the above steps, please contact us via our chat directly in the app for the quickest help in ending your ride.

GETTING STARTED IS EASY:

1.Download the Voi app for free and create an account.

2.Locate a nearby e-scooter or e-bike using the app's map.

3.Unlock the vehicle by scanning the QR code on the handlebar.

4.Hop on the e-scooter or e-bike and ride away to your destination in no time.

E-SCOOTER OR E-BIKE?

Choose the Voi electric scooter for short distances and quick trips, and opt for the e-bike for longer journeys.

PRICING AND OPTIONS

Save more with monthly subscriptions, buy a day pass, or pay as you go. Prices differ by city – check the Voi app for precise rates in your area.

NEARBY OR FAR AWAY

Cover ground across Europe! Voi allows you to explore over 100 towns and cities on two wheels. Check if an e-scooter or e-bike is available at your location by visiting cities.voi.com/city.

ROAD SAFETY BEGINS WITH YOU

Safety on the road is everyone’s duty. Your actions while riding an electric scooter or e-bike impact not only yourself but also other road users. Let’s make sure we do it right!

Prior to starting your journey on an e-scooter or e-bike, familiarize yourself with the road rules. Stick to bike lanes or near the side curb, and avoid riding on sidewalks. Never ride under the influence, wear a helmet at all times to safeguard your head, and remember - only one rider per e-scooter or e-bike.

NEW TO E-SCOOTERS?

If you are inexperienced with electric scooters, activate reduced-speed mode in the app. This sets a maximum speed limit on the scooter, enabling you to start off slowly as you learn to operate the vehicle.

PARKING YOUR E-SCOOTER OR E-BIKE – KNOW THE RULES

Correct parking ensures safety and accessibility. Stay informed about local regulations concerning e-scooter and e-bike parking – and adhere to them. Always park the vehicle upright using the kickstand and avoid obstructing pedestrians, cyclists, or other vehicles.

LEARN & EARN

RideSafe Academy offers bite-sized courses that educate you on essential information and useful tips regarding local electric scooter and e-bike traffic guidelines and rider safety, in an engaging manner. Enhance your road confidence and receive a complimentary Voi ride! These courses are open to all and available in various languages. Visit ridesafe.voi.com.