亞太電信Gt 行動客服 - Manage & optimize mobile

【Asia Pacific Telecom Gt Mobile Customer Service】Convenient, practical, and thoughtful! All services are clearly displayed. With just a light swipe on the "9-grid," effortlessly grasp practical information such as your number contract, value-added services, and the latest promotions. Common functions can be set as "favorites" for easy access, making all immediate and thoughtful services easily operable. It is definitely a must-have mobile exclusive customer service for Asia Pacific Telecom users!

The "9-grid" categorizes various services for easy access:

1.My Number：Basic information inquiry, number contract details, basic service inquiry, PUK code inquiry。

2.Billing and Payment：Bill inquiry, quick payment, bill reissue, unbilled inquiry, internet usage inquiry, bill detail request, automatic transfer payment, best tariff plan, paperless billing。

3.Mobile Payment：GtPay mobile payment, turning your phone into a wallet for secure and convenient payments。

4.Value-added Services：Introduction to various value-added services including Gt Mobile TV, Gt Mobile Cinema, Gt Mobile Music, Gt Mobile Bookstore, etc。

5.Smart Living：Introduction to Big Mouth, Big Eyes, Bandott 4K TV box, Pepper, Home Guardian, and more。

6.3C Information：Smartphone zone, tablet zone, smartphone warranty explanation, recent repair point inquiry, repair progress inquiry, internet settings。

7.International Roaming：Service area & rates, daily rental discounts, usage-based discounts, phone settings, using calls and messages, voice/message tariff explanation, precautions。

8.Signal Scouts：Instantly reflect the signal reception status of your location, serving as a reference for 4G network/VoLTE signal optimization。

9.Information Assistance：Online application, push message list, customer service, store locator, required document check, version information。

Parking Fee Collection: Provides bill collection for roadside parking fees in Taichung and Taoyuan by Asia Pacific Telecom; Binding, deduction, inquiry—easily handle parking fee collection.

Great Offers: Main tariffs, latest promotions, marketing plans, eDM, prepaid card benefits, device purchase offers.

24 hours a day, 7 days a week, always providing you with free and immediate thoughtful services. Download quickly and enjoy the wholehearted service brought to you by mobile customer service.

About Incoming Call Reminder

Q1: What is "Call Reminder"?

The incoming call reminder service provides you with a text message to notify you of the phone numbers of callers who have called your relatives and friends outside the network during this period when your phone is turned off and you cannot receive a signal.

Q2: When will I receive the “Incoming Call Reminder” notification?

When you turn off your phone and cannot receive signal.

Q3: If the caller is set to hide his calls, will I still receive the "Incoming Call Reminder" notification from this caller?

Won't. In order to protect the privacy rights of all mobile phone customers, if the caller sets hidden calls, the caller's no-miss notification will not be sent to you.

Q4: If the caller is transferred to voicemail due to no answer and the message is successfully left, will I still receive the "Incoming Call Reminder" notification from this caller?

Won't. When the caller is transferred to voicemail due to no answer and the message is successfully left, you will know the caller's number, so no "Incoming Call Reminder" notification will be sent to you.

About Communication Quality

Q1: Can I use Far EasTone's network directly after the merger? Will the network of the original Asia-Pacific users become faster and better immediately?

Far EasTone is conducting a phased network consolidation, opening up Far EasTone's 4G main frequency band MOCN for sharing with Asia Pacific. The first phase of base station consolidation has been completed on January 26, 2024. After the consolidation, original Asia Pacific customers can use Far EasTone signals. Subsequent We will also carry out the second phase of network consolidation, including optimizing and adjusting the network after MOCN sharing is enabled, and adding 2,000 700MHz stations before the end of June, plus 2,300 2600TDD stations before the end of the year. Coverage of indoor and outdoor experiences should improve over time.

For network signal related information, please refer to Far EasTone's official website > Far EasTone Merger Zone's network signal description.

Q2: The reception near my home (company) is poor and I cannot use it. What should I do?

Providing good communication quality is the direction of our efforts. If you have poor reception during use, you can go to a Far EasTone direct sales store for feedback or you can use the original Asia Pacific Customer Service APP "My Reception Feedback" and dial 999 directly from your mobile phone. , 02-4495888 (fee required) or 0800-058-885 for response.